Make a Customer, not a Sale

Make a Customer, NOT A SALE Understanding the Importance of a Good Customer Service It's all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they'll upturn your longevity. Customer Client CALL CALL Busy Line to Cutomere Care Support. After 20 mins. Automatic machine voice asking him to press numbers in response to various options. And suddenly, the call got disconnected. Hello Sir, How Can I help You? He again dialed the number and tried again. He described the issue that his company was facing Database lost issue and thus asked for appropriate help. Sir, better for you to call your power supply company, we can't help you in this matter“ Are you mad?? My company needs an immediate backup to prevent loss. Kindly send a mail to the company describing the issue. He banged the phone and rushed to his IT support company to complain the issue. And he finally decided to withdraw the contact from this company. Golden Rules for Excellent Customer Support 1. Empathy 2. Be Human 3. Learn how to apologize well 4. Say yes, whenever possible 5. Honesty is the only Policy 6. Go an Extra Mile 24 How To Maintain Online Reputation: 1. Be transparent 2. Respond to every Review 3. Collect as many reviews as possible "Customer Service is not a Department, it's an Attitude. 66 "Get closer than ever to your customers, so close that you tell them what they need well before they realize it themselves." ΑΡΧEL Info graphic is designed by Apixel IT Support. T SUPPORT www.APIXEL.COM.SG •••.