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Customer experience managment as a key factor of success

Why should we care about customer experience? 45% I of consumers will abandon an online transaction if their questions or concerns are not addressed quickly. It is 6 to 7 times more costly to attract a new customer than it is to retain an existing customer. NEW EXISTING 89% of consumers have stopped doing business with a company after experiencing poor customer service. Consumers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences. 70% 自由 由 由 由 由 面 命 命 命 of buying experiences are based on how the customer feels they are being treated. +10% - +30% A 10% increase in customer retention levels result in a 30% increase in the value of the company. [email protected] anodius walk the talk +421 (2) 206 33380

Customer experience managment as a key factor of success

shared by Anodius on Jul 10
Providing services of great value is not the only factor influencing the success of your business. Turning your customers' journey into a great experience is the way to win their loyalty. Anodius as ...



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