Customer experience managment as a key factor of success

Why should we care about customer experience? 45% I of consumers will abandon an online transaction if their questions or concerns are not addressed quickly. It is 6 to 7 times more costly to attract a new customer than it is to retain an existing customer. NEW EXISTING 89% of consumers have stopped doing business with a company after experiencing poor customer service. Consumers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences. 70% 自由 由 由 由 由 面 命 命 命 of buying experiences are based on how the customer feels they are being treated. +10% - +30% A 10% increase in customer retention levels result in a 30% increase in the value of the company. [email protected] anodius walk the talk +421 (2) 206 33380