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How UK consumer behaviour will continue to change in 2022 and beyond

How UK consumer behaviour will continue to change in 2022 and beyond DURING THE PANDEMIC 10% 19% joined a video call with family or friends for participated in an online exercise class for the first time the first time 64% I|| of UK doing started online activity 15% Consumers 9% handled personal banking online for the first ordered their ´in 2020 groceries online for the first time time 7% 7% of UK consumers attended a binge-watched religious service for the first time for the first time AFTER THE PANDEMIC The convenience of doing things online means many activities will continue to grow post-pandemic. But the need to socialise and connect in real life means we're looking forward to saying goodbye to a few things. INCREASING DEMAND DECREASING DEMAND 40 % 30 23 20 12 12 10 Online Video calls Online religious with friends exercise services & family classes Online Online Online streaming shopping banking -10 -20 -23 -25 -30 -36 -40 Percentage who expect to do these activities more after the COVID pandemic goes away minus percentage who expect to do less (%-points) SOURCES The 2021 UK Consumer Trends Report, Qualtrics, https://www.qualtrics.com/uk/ebooks-guides/uk-consumer-trends-report/

How UK consumer behaviour will continue to change in 2022 and beyond

shared by ddungan on Aug 19
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The global consumer landscape changed dramatically in 2020, but as businesses look to move forward in 2021, many remain uncertain about what happens next. Will we go back to the old way of doing thing...

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