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Multiply Your Customers by Employing Multi-Channel Contact Center Services
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Many-Customers-by-Employing-Multi-Channel-Contact-Center-Services
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Contact Center Complexity Hurts Your Bottom Line
25
Contact Center DIsaster Recovery and Business Continuity Plan
Better Business
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Omni-Channel Challenge
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Set OpenScape Contact Center simplifies customer service
2012 Call Center Review
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10 Key Findings About Customer Service – Interactive Intelligence
691
The 'Real' Contact Centre Challenges According To You
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Multichannel Mix: What's the right mix for you?
727
SAP CRM Business Communication Management
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Key Contact Center Trends for 2013 – Interactive Intelligence
137
Making the Business Case for Moving your Contact Center to the Cloud – Interactive Intelligence
114
Key Contact Center Trends and Priorities for 2013 - Interactive Intelligence
75
Are Contact Centers Doing it Right? – Customers’ Perspective
83