Contact Center Complexity Hurts Your Bottom Line
shared by bmcpeak on Feb 01
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Customer experience and contact center satisfaction numbers across various industries are at an all-time low. This infographic explores those numbers, draws on analyst conclusions about technical comp...
lexity as the primary cause, and breaks down which technical solutions address the problem. Organizations who implement these technical approaches will save money while improving customer experience in the process.
Source
https://www....-solutionsCategory
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