International Business Etiquette

BUSINESS M INTERNATIONAL BUSINESS JUL 2004 AER ETIQUETTE SINDUMINA 2008 BRUIMMBROMiaBRU ENER A62L The industrial epicentre of Africa, with significant resources of gold, silver, diamonds & copper. TH CA Business meetings can be held over a meal in a good restaurant. SOUTH AFRICA The handshake is the most Languages: common greeting. english afrikaans South Africans like to work on clear 'win-win' situations" Do Don't PORT Dress well in public, it will be expected by your host. Rush deals. South African business DEPARTURE dealings are very SINDUMIN casual, 10 Use titles and Mr & Mrs surnames to It is not customary to give business gifts, but if you do then do not present it with address people. Make appointments starting at 9am. your left hand. 160 DEC WT TED. 2009 • 005 1049800 (CLASS K.L. MAR 29 2005,se A +6002 IMMIGRATIOCN ADMIT INTERNATIONAL 27 MAY 2007 KELUAR AEPOA Dress is very important for first impressions. GEN A sweeping hand gesture beginning under the chin and continuing up over the head means "I don't care" or "I don't know". ARGENTINA Languages: Prior appointments are necessary. spanish italian Business dinners in restaurants are popular whilst lunches are uncommon outside of Buenos Aires. english PAS BUSINESS TOP TIPS: ARGENTINA / BUENOS AIRES Titles are important: Physicians = Doctor Teachers = Profesor SEAT Engineers = Ingeniero Architects = Arquitecto TIME GATE 01K 0900 14 Lawyers = Abogado Everyone else = Mrs, Miss or Mr Mr = Senor Mrs = Senora Miss = Senorita USINESS Most Hispanics have two surnames, the first is from their father and the second is from their mother. Only use the father's name when addressing someone. INTERN 006 A IN Do Don't JUL DEPAR SINFL Men and women Pour wine back- should wear dark handed as it is suits - men should considered impolite. wear a tie. Give personal items as gifts e.g. ties. Imported liquor is greatly appreciated instead. Maintain eye contact. 200 U. S 16 Cover your mouth when coughing or yawning. DE Sit down before your host and open the door for him before leaving TED_ DMIT M. Be prepared for late business meetings, work days often last until 10pm. ETH Forget to develop DEC 2006 EPARTED STRALIA Arrange to send flowers or candy if being entertained in personal relationships before business is done. your own home. ARTED AUSINESS BEDA A.P. FER 006 A IN GHATIC Be punctual for appointments but be 1494 JUL prepared to wait 30 minutes for your counterpart. DEPAR SINDU 10 MMBRH NTERNATIONAL ARPT NAR 200 04.22 AGZ RATION Bowing or nodding is the common greeting; however, you may be offered a handshake. Wait for your host to offer their hand first. NA CHINA Applause is common when greeting a crowd; the same is expected in return. Languages: chinese (mandarin) There are many dialects in China however there is only one written language. english Do PORT Conservative suits Mr& Mrs for men with subtle Use formal titles. SINDUMIN colors are the norm. 10 Make contacts prior Avoid physical to your trip. contact. Use an open palm to point, not your index finger. Bring several copies of all written documents for your meetings. 160 DEC TED. Avoid acts thar Present and receive MAR involve the mouth. cards with both hands. ETH Always arrive on time or early if you are the guest. Develop a working knowledge of Chinese culture. 2008 RTFD RALIA Allow the host to leave a EXIT A.P meeting first. 006 A IMA ATIC NTERNA DEPAR Don't SINDU Discuss business Wear jeans, they are not acceptable for business meetings. at meals. Start to eat or drink 200 PEMAR Women should prior to the host. avoid high heels and short sleeved blouses. The 160 Expect to conclude business swiftly, the decision making DEC Chinese frown on women who display too much skin. TED process is slow. MIT MA Use large hand Write on a business movements. The card or put it in your wallet or pocket. Carry a small card case. Chinese do not speak with their hands. Your movements may be distracting to your host. Point when speaking. GIVING GIFTS: It is illegal to give gifts to government officials, however it has become more commonplace in the business world. ATE The most acceptable gift is to lay on a banquet. 22 The following gifts and/or colors are associated with death and should not be given: rONAL ARRT NAR 200S T PASS A TO ENT Anything white, blue or black Fe SHOW AB MBRUM Clocks Straw Sandals A Stork or Crane Handkerchiefs WT 2৯ IMMIGRA 04.15 At TED. 26 AUG 2007 (CLASSI K.L. 2009 • 005 MAR 29 2005 128528ySIA ATI INTERNATIONAL Punctuality is treated very casually in France. RANC Business can be conducted during any meal, but lunch is best. FRANCE Good gifts to present include books or music, as they demonstrate an interest in intellectual pursuits. Languages: french english Do Don't PASS Apologise for your lack of language Loosen your tie or take off your jacket in the office. TO EN skills, if you do not speak French. Wear glitzy or overpowering objects, such as flashy jewellery. ADMIT Dress conservatively and invest in well-tailored clothing. & ETH "Drop in" unannounced or DEC 2008 Avoid bright colors. EPARTED STRALIA forget to knock before entering 14 Always shake hands when meeting as well as leaving and keep handshakes brief. a room. PARTED NEDA A.P. FEE 006 GHATIC Be offended if you A IN are interrupted. 1494 Be sensitive to the volume of your JUL DEPARI SINDU voice. BUSINE 10 MMBRU INTERNA 15 NAR 20 IT PASS NTERNATAL AiAT 2009 0024 The German thought process is extremely thorough, with each aspect of a project being examined in great detail. This process is often very time-intensive. However, once the AN planning is over, a project will move very quickly and deadlines are expected to be honoured. GERMANY Languages: german Germans do not like surprises. Sudden changes in business transactions, even if they may improve the outcome, are unwelcome. english french In business meetings, age takes precedence over youth. If you are in a group setting, the eldest person enters first. PORT German men frequently greet each other with Herr (Mr) 'Last Name', even when they know each other very well, Do Don't Wear dark suits; solid, conservative Chew gum while talking to someone. ties, and white shirts. Women also dress conservatively, in dark suits and white Get drunk in public, it is not acceptable. & ETH blouses. DEC 2000 EPARTED ISTRALIA Phone a German Arrive on time for executive every appointment, whether for business or social. Being late, even if it is only by a few minutes, is very at home without their permission. ARTED EDA AP FEB 2006 GRATIC 1494 insulting to a German executive. NUSINES DEPA SIN Shake hands at both the beginning and the end of a meeting. A102, A handshake may be accompanied with a slight bow. Always return the gesture to make a good impression. Failure to respond with this nod/bow (especially to a superior) may get you off to a bad start. 2009 16 DE TED INTERNATIONAL ON 27 MAY 2007 MAR 25 2005 NITE Business attire rules are somewhat relaxed in the UK, but conservative dress is still very important for both NGD men and women. A simple handshake is the standard greeting (for both men and women) for business and social occasions. UK Languages: english The giving of gifts is not required as a part of business in the UK. welsh PASS NAR 2009 T PASS ONAL AR Do Don't TO ENTE SOCIAL V Businesswomen are Rush at decision- not as limited to colors and styles as men are, though it is still important to maintain a conservative image. making The UK have a slower decision-making process than in the United States. IMBRU TE ADMIT & ETH Be too personal – privacy is very important to the British. Therefore Wear dark suits, usually black, blue, or gray, are the usual custom. DEC 2008 EPARTED STRALIA asking personal questions or intensely staring at another person should be avoided, ARTED Always be punctual in the UK. Arriving a few minutes early for safety is acceptable. NEDA A.P. FEB 006 NGHATIC 1494 JUL DEPAR SINGU Talk loudly. Any disruptive behavior should be avoided. CPARTED ONG BAIMMBRUmi Fonva Te024 T0172009 ERUIMMBRO Wearing quality accessories such as shoes and leather goods will make a good impression with the Italians. LY Handshakes are common for both sexes, and may include grasping the arm with the other hand. ITALY Languages: italian It is common for everyone to speak simultaneously at Italian gatherings. This applies to business meetings as well as english french social events. Italians often have two different business PORT cards, one with business credentials for formal relationships and another with personal information for less formal relationships. CJUL 200 DEPARTURI Do Don't Be late - Foreign businessmen/women should be punctual for business appointments, although the Italian executive may Dress well - Fashion trends and fashion design are trademarks of Italy. Therefore, in the business world, good clothes are a signature of success. not be. Men should wear fashionable, high quality suits. Shirts may be colored or pin-striped, and they should be paired with an Italian designer tie. Women dress in quiet, expensive elegance. ADMIT Do not expect quick decisions or actions to take place, as the Italian bureaucracy and legal systems are rather slow. DEC 2000 Give special PARTFD STRALIA treatment to the most senior or eldest Exchange business cards at social person present when entering a business function. RTED occasions; but it is the norm at business functions and meetings. DA AP. 006 When invited to someone's home, DEPAR bring gift-wrapped chocolates, pastries, or flowers. Flowers must be given in even Give anything in a quantity of 17, as 17 is considered to be bad luck or a NIS 10 17 MBRUM numbers. doomed number 2000 Avoid talking about religion, politics, and World War I. RUSINESS х ENTE 160 DEC Good conversational TED. topics include Italian culture, art, food, wine, family, and films. DMIT IL MAI EPOAMENAE ACHON KRIVED 27 JAN 2009 KELUAR ATION & ETH SYONEY IMMI APORT AUS 12 DEC 2000 RTFD RALIA Sources: www.cyborlink.com visual. ly/global-business-etiquette-asia visual.ly/business-etiquette-south-america visual.ly/business-etiquette-north-america visual.ly/business-etiquette-eastern-southern-europe A IN JUL DEPAR SINDU WD 10 Secure Document Storage Archive www.wdstorage.co.uk 290 FTIQUETTE PNOLITII IMMIGRATION ONAL SETIQUET ERAEF NAL ETTE NATIONA NTIQUETT ETIQUET