Defining the omnichannel customer experience

O loginradius. MAKING CUSTOMERS FEEL SEEN IN AN OMNICHANNEL WORLD ? Customers don't like it when companies can't remember who they are. 87% of market analysts say customer experience is extremely important for brand loyalty. Who Are You Again? Have We Met Before? 62% of customers expect companies to adapt based on their behavior, ?. The Problem with Omnichannel Customer Experience needs, and expectations for a more personalized experience. Restating or reentering information wastes customers' time and makes them feel like the company doesn't care about their experience. The longer customers interact with companies, the better service they expect. They want personalized communications that fit everything the company knows about them. Why Omnichannel? 1. 2. For the transfer of customer data 3. For seamless customer service and ease of access across across multiple touchpoints in real-time. For an automated ecosystem that lets customers pick up from where they left. all channels. Wait, Don't Go! The Omnichannel Problem Is Costing You What happens when the omnichannel experience you provide doesn't live up to customer expectations? They refuse to place in-store mail orders. They take their business to a competitor. Customers stop opening your email offers. They buy less, less often. Great to Have You Back! More than 80% of companies are investing in omnichannel strategies. Humanize the Omnichannel by Addressing Digital Identity Digital customer identity is all about recognizing your customer. Make them feel seen and well-served by recording, sharing, and using the information they give you, in one place. LoginRadius Customer Identity Platform helps you. Unify Eliminate internal data silos to get a full picture of your Retain Return rates skyrocket when customers feel seen customers. and well-served. Personalize Rich customer profiles give you deep insights into behavior and preferences. Streamline Customers log in once to access multiple channels securely. https://www.pointillist.com/blog/report-customer-journey-management-cx-measurement/ https://www.salesforce.com/blog/2019/06/customer-engagement-trends.html loginradius. https://www.pwc.com/usfen/retail-consumer/publications/assets/pwc-retailing-2020.pdt © LoginRadius Inc|www.loginradius.com De Ba