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Top Customer Service Trends for 2015

TOP Customer Service Trends for 2015 Mobile Support Smartphone More and more shoppers want to be able to access services in-store via mobile devices. will reach 2 billion by 2015. By 2015, There will be more people accessing the web using a mobile device than a wireless computer. IDC Worldwide New Media Market Model Forecast Worldwide business-to-consumer (B2C) m-commerce spending will grow six fold between 2011 and 2016, reaching $223 billion by the end of 2016. IDC Worldwide New Media Market Model Forecast Live Chat Assistance Live Host: Jack Martin an survey found that 63% were more likely to return to a website that offers Live Chat. eDigital's Customer Service Benchmark survey An ATG Global revealted that Live chat has the highest levels for any customer service channel, with isfaction Consumer Trend 73% study found that:; 61% 44% 90% of customers consider Live Chat Email Phone French (fr) Live Chat German (de) helpful Spanish (es) English (en) Select Your Language Powered by: Video Customer Service Video Customer Service is a growing trend to watch out for in 2015 as companies begin to adapt this. MUTE amazon END Amazon's Mayday Service is one example. The integration of a Mayday button in Kindle Fire HDX tablets, allows customers to have a face-to-face interaction with an Amazon representative via webcam. According to 2014 publication of Amazon, the experience is so seamless that 75 percent of the Kindle Fire HDX tablet owners have now started using the Mayday button to connect with a representative. Seamless Customer Experience By 2015, By 2020, the marketing budget allocated to retaining customers and increasing loyalty through customer Customer Experience will overtake price and product as the key brand service will be more than double. Gartner Predicts 2012: CRM Customer Service and Support Staggers into the Post human Age differentiator. (Customers 2020 Report) LiveAdmins LLC /LiveAdmins in ELiveAdmns_LLC /liveadmins-llc %24 leqol9

Top Customer Service Trends for 2015

shared by adammethew on Feb 13
With the constant evolution in technology and customer behaviour, every year brings new challenges for businesses to meet customer expectations. In order to successfully meet the expectations of custo...


Adam Methew



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