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How Long Are You Willing to Wait for Customer Service?

CUSTOMER SERVICE: How long are you willing to wait? For customer service, how long are you willing to be put on hold? 32.3% None. They should be answering. 4.1% 1-5 Minutes 5.8% 30.2% 1 Minute 5- 10 Minutes 27.6% As long as it takes, I have no life. Breakdown of those who picked "None. They should be answering..." 36% 35 28.8% 30 18-24 25-34 35-44 25 40.8% 36.1% 32.9% 20 15 45-54 55-64 65+ 10 29.8% 26.9% 27.7% 5 Rich people hate to wait! A breakdown of impatience based on income 100% 100 80 60 32.3% 35.1% 34.4% 30.3% 30.6% 20 $0- $24,999 $25,000- $49,999 $50,000- $74,999 $75,000- $100,000- $150,000+ $99,999 : $149,999 Source Data collected using Google Survey Tool from 2,505 respondents. http://www.google.com/insights/consumersurveys/view?survey=pnj26tqjeaycw&question=1&filter=geo%3AUS%2C%2Cage%3A55-64 Copyright 2012 40 40

How Long Are You Willing to Wait for Customer Service?

shared by paosullivan1 on Oct 09
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How long are customers willing to wait on hold for customer service? Is one gender more patient than the other? Do age and income have any effect? Some of the answers may surprise you. Check it out!

Publisher

Velaro

Designer

WebMechanix

Category

Business
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