"Talk To Me" An Assessment of The Call Center Versus Social Media For Customer Care
shared by WpromoteInc on Feb 20
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A study conducted by American Express concluded that 1 in 5 people have at some point used social media to voice their customer service needs to a brand . However, another study concluded that over 90...
% of customer interactions are still conducted over the phone. We used charts and accessible illustration to bring this data to life.
Source
http://www.f...ervice.htmCategory
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