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How To Keep Your Customers Happy

How To Keep Your Customers Happy With today's cutthroat competition, making sure that you keep your customers happy should always be on top of your priority list. Buyers can choose to go to other online stores for their products, this doesn't have to be a problem for businesses who know how to attract and retain buyers. New Buyers Repeat Buyers 78% Websites fail to repeat their buyers How To Take Care Of Your Customers? when clients call, they should hear attentive voice and be an able to visualize a smiling face Make excellent first on the other end of the impressions telephone. Make they are your only customer. them feel like Open dialogue with your customer about their own financial outlook for the coming Help them save may discover review of all supplier year. You they're planning a money accounts in an effort to cut costs. Not just should your reaction be quick, be dedicated that you will give you should additionally Respond quickly the best deal for your client. give they pay for, says Biech. Often, she will order books or reprints your customers than more 4 Give customers more of magazine articles topics and send them to timely on than they expect clients with a short note. Ever had dinner at a restaurant and been surprised with free dessert?" says Gordon. "It's Reward your idea. great you've got the very little. of ways you customers product. It costs And there are lots can reward customers Small Business Owners Vs Business Business Owners, Who Care Most? | 80- Small Business Owner Big Business Owner 60 The graph clearly indicate that Big 40- Business owners are take care of their when compared To expand your customer's issues to small business owners. 20 business, once should care about your customers. Customers Care What Customers Expect From Your Website? Human Touch Bill correctly Submit accurate, timely bills Technology is killing many businesses. Aggravating to the right person. Send friendly reminder notices, avoiding irritating computer- generated hate-mail or using computers control customer service, asking too many questions, and live humans (if ever reached) repeat those questions again. aggressive collection agencies until you have exhausted all internal efforts. Provide consistent service Return Calls The Same Day This kind of runaround sends Many customers go down lists of potential service providers, so the first human to answer their calls often a clear signal to the customer: you are important when the big bucks are flowing, but after we have made our money, secures the sale. forget it! Listen Stay in touch First, let the customer Maintain regular describe their needs, and communication with clients via then provide input as their guide. Too often, "experts" tell clients what they "need," e-mail, regular mail, telephone calls, and e-newsletters. Based on a recent customer forgetting to listen to what they "want!" Arrogance is a major sale-killer. study we conducted, every 4-6 weeks will suffice. What keeps customers satisfied? Just how many service slipups does it take 17% to send a customer packing? According to the 40% BIGresearch survey, 17 percent will bolt 28% after a single service faux pas. Another 40 percent will jump ship after two of poor service, and 28 percent more are out the door after three. So for 85 percent of instances your customers, it's three strikes and This is where price Customers place a high value on accurate Customers not only want factors in. But customers product-sawy sales people, they want them to be friendly and courteous. surveyed see price as only one component of the bigger picture of "value" that includes the service, information and want to be served by employees who know the product inside and Your staff should value out. each customer more than information and follow-up any individual sale. they also receive once the buying decision The service rule here is is made, get out of their way because now you are working on their time, and they want to simple: make it easy! Says Gross, "Customers want merchandise that is well organized, attractively displayed and easy complete the transaction and be on their way as to find. quickly as possible. PERCEPTION SYSTEM PVT LTD Resources: Url: ID: [email protected] Address:2nd Floor, Samudra Annexe, Off C.G.Road, Navrangpura, Ahmedabad-380009 Gujarat, INDIA PERC EPTION SYS TEM WE HEIEPT VIKE [online diagramming & design]

How To Keep Your Customers Happy

shared by briannawillsss on Apr 24
Today, more than 78% of e-Commerce websites are failed to repeat their customers because these websites are not taking care of their customers as they need to be. It is highly important for each of th...


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