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The Evolution of Feedback (in business)

The Evolution of Feedback (in business) A (short) History Lesson: 1939-1945 German military among the first to use feedback from multiple sources to evaluate performance during WWII. 1945-1950 Kurt Lewin founds National Training Laboratories. Psychoanalysis introduced as a discipline, claiming participants could learn more about themselves through insights from others. 1990-2000 Social psychology and feedback methods applied in businesses. William Mercer report: 40% of companies use feedback processes in 1995. 2000-Present Widespread Internet access spreads feedback methodologies to global audiences. 90% Fortune 500 companies use feedback processes. 360 Employed US Adults 50% feel more valued when performance reviews are focused on helping them succeed in their role 37% said they've been given useful feedback from their manager 21% receive peer feedback – but 43% said peer feedback would be the most valuable to them. 13% receive feedback from project leaders (Cornerstone/Harris poll, 2011) Into the future... Moving forward, feedback is driven by the employee on a continuous, real-time basis. Mirroring social networking behaviour, employees crave instant and meaningful feedback to develop their skills and advance their careers. 7 criteria for effective feedback: The feedback provider is credible in the eyes of the feedback recipient 2 The feedback provider is trusted by the feedback recipient 3 The feedback is conveyed with good intentions 4 The timing and circumstances of giving the feedback are appropriate The feedback is given in an interactive manner 6 The feedback message is clear 7 The feedback is helpful to recipient Geese wwW.7GEESE.COM Sources consulted include: Cornerstone/Harris (2011) Edwards & Ewen (1996) Fleenor & Prince (1997) Jenkins (2002)

The Evolution of Feedback (in business)

shared by kevinfales on Apr 16
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How do we become remarkable at work? We ask questions, we challenge assumptions, and we request feedback to improve! Employee feedback is necessary for both employees to advance their careers and comp...




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