Effectiveness of Knowledge Management - Salesforce Service Cloud

Knowledge Management Salesforce Service Cloud QRS QR SOLUTIONS |||| Salesforce Knowledge Management System is a product of Salesforce Service Cloud . Knowledge management helps share information , insights and answers across digital space . Maximize Service Agent Productivity Quickly present the answers or articles to customers by adding knowledge management solutions to the agent workspace . Suggest the best articles automatically for every conversation , and then make it easy for customer service agents to preview and share them over any communication channel with one single click . Help customers help themselves Encourage and motivate customer self - service by embedding relevant articles right into the enterprise's website , community , portal , and other mobile apps . Instantly respond to customer queries by using chat bots - powered by AI - to recommend relevant articles . Conclusion Salesforce service cloud has the power to take their business's knowledge management to the top level . www.qrsolutions.in