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GuruScan - Know the expert
142
The Path to KM Enlightenment
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5
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Building Sustainable Innovation Ecosystems
Data Overload: How will we deal with 650% enterprise data growth?
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ING Bank Reduces Call Center Escalations By 50%!
468
Why Objective Works
153
KM Asia 2011
431
Virtual Agent Answers 500,000 Questions for Lane Community College
282
Managing the Information Tsunami to Accelerate Product Design
279
Colleges: How You Can Save $100,000 A Year Starting Today!
249
Utility Company Reduces Support Calls By 41%
228
How Kobo Dominates e-Reader Customer Service with Virtual Agents
235
Utility Company Electrifies its Customer Support With Virtual Agents
223
How Virtual Agents Are Revolutionizing Higher Education's Relationship with Students
197
Knowledge Flow in the Enterprise
226
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IT Intranet: How To Improve Service And Boost Your Profile