Customer Service Year Review 2013

Customer Service year review 2013 This year Customer Service staff handled approximately 190,000 Enquiries 173,000 ? Phone calls Processed 4000 4500 E-mails payments each month Answered 1200 55,000 LiveChats Answered Requests for service Busiest monthes Visitors were highests in September 4233 August 2013 2013 September The busiest month for calls was August with 15,837 Customer Service staff 40 who between them have 47 Children 11 Grandchildren Paka 3 Birds 16 Dogs 2 Chickens 12 33 Fish Cats and during the year took holidays to Cape York UK France Ocean Grove Italy USA Greece Torquay Thailand Yarrawonga Queensland Fiji Angelsea Cairns Lorne Bali Singapore Noosa Rosebud Between them they have worked almost 300 years at Hume Council! HUME CITYCOUNCIL