Year In Review 2013

STELLA SERVICE Year in reviem 2013 Communication Emails sent to customer service departments 54,000 + Hello! Calls placed by StellaService Analysts 54,000 + Time spent on... The phone navigating Days waiting to reach live agent Interactive Voice Response Systems (IVRS) (phone). 17 days j' 49 days SMT W TFS A 1 2 345 A8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 SMT W T FS 1 2 3 4 5 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Most popular customer service representative name - Phone - Stephanie (228 times) - E-mail – Michelle (404 times) Shipping Number of products ordered from online retailers 11,800 Number of free deliveries 2,800 Shipping tape used on return boxes 22,000 yards (more than 12 miles) Number of... Live chat spelling errors caught (email) package photos taken interactions More than 26,000+ 4,900 42,000+ Some milestones from this year $15 million February In February 2013, the company launched the Stella Metrics platform and received $15 million in Series B funding. 2013 February $250,000 March In March 2013, the company received a grant of $250,000 from the New York City Economic Development Corporation to relocate and hire in Manhattan's Financial District as part of the Take the H.E.L.M. program. 2013 March May Google May In May 2013, the company announced a multi-year agreement with Google Inc. StellaService ratings and data are licensed by Google in a multiple offerings including the Google Trusted Stores program. The company relocated HQ to NYC's financial district in 201 STELLA SERVICE http://www.Stellaservice.com/