Benefits of ITCube’s Contact Center

IT Cube IMPORTANT BENEFIT S OF THOR DOR. ITCUBE CONTACT CENTER Cost Reduction dili Focus on Core Responsibilities With ITCube managing all your contact center needs, you need not spend the We work as a Virtual Team with our cost in hiring and managing resources customers allowing them to focus on in-house. the most important aspect "Business Growth" ® Increased Customer Satisfaction Data Collections BE & Analytic We follow well-designed training and quality metrics to ensure our agents provide the best service to your We understand the importance of customers. data. Information related to the utilization of different communication channels and a thorough analysis of the trend can help you manage your call Flexibility & Scalability center traffic better which in-turn increases customer satisfaction. As our staff is cros-trained and skilled in multiple domains, ITCube can very quickly scale up and down as per the Quality Monitoring client's needs. and Analysis We have six-sigma certified staff and use those tools to monitor and analyze agent performance. This not only gives you 24 24/7 Availability better forecasting and control but also ensures that your KPI's like "Answer With multiple delivery centers in Time', First Call Resolution", Customer India, we operate 24/7 to ensure that Satisfaction Index" are met. your customers don't have to wait for regular business hours. www.itcubebpo.com M [email protected] +1 (614) 434-2376