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Baker Goodchild Reflecting on 2013

bakergoodchild 2013 Baker Goodchild Reflecting on 1995. Baker Goodchild are an Mailing experts since experienced team that are truly passionate about print, mail & postage solutions. Privately owned by our management, we have over 19 years of experience providing reliable, mailing services to businesses throughout the UK and overseas. STATISTICS FROM CUSTOMER DELIGHT SURVEYS 2013 Are likely to use Baker The survey asked customers to 100.0% Goodchild in the future rank service aspects between 1 and 6, where 1=extremely dissatisfied and 6= extremely satisfied. Here are the results: Willingness to share transparency of services and suppliers used (If requested) 5.80 Cost efficiency 6.00 Flexibility to effect any necessary additions & changes requested 5.90 Handling your mail 6.00 Initial responsiveness to queries or complaints 5.90 Transparency (open & accountable) 5.90 Acceptable resolution of discrepancies 5.80 Availability of staff through e-mail/telephone 5.80 Booking & job turnaround response times 5.80 Invoicing (clarity, accuracy & timeliness) 5.80 Overall service reliability 6.00 Understanding your requirements 5.90 Contingency plans (in terms of service disruption) 5.80 Distributing your mail 6.00 Producing your mail 5.80 Speedy notification of discrepancies 5.80 Delivering to agreed service & specification 5.80 Overall average 6.00 Our customers were said if they were likely to use our services 100% in the future and said yes. Some great comments we've had "Our account manager has been incredibly helpful in investigating queries. He works tirelessly at seeking to understand and meet our We are very pleased with the service provided and cost. requirements." "Simple and straightforward Very efficient and excellent service at service and our account all times manager was excellent" Direct Mail Statistics 2013 70% 77% 70% 62% of people of people like to receive mail telling of consumers like love direct mail welcome mail that being informed of that rewards their them about new rewards their special offers via loyalty. offers. loyalty the mail Key Business Stats 96% conversion rate of customers quotations to order 93% of new business quotations have converted 98% of customers referred have made orders 98% of mailings are despatched on time 82% of jobs are due out in 0-2 days from notice 10% of jobs due out in 3-4 days from notice 8% of jobs due out in 5+ days from notice 35% increase in turnover from 2013 bakergoodchild

Baker Goodchild Reflecting on 2013

shared by taylordavies8788 on Mar 10
At Baker Goodchild we are proud to share with you our 2013 success story. Since 1995, we have worked hard to create reliable and affordable mailing and print solutions. In that time, our business has ...


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