5 TIPS FOR BEING A CALL CENTER SUCCESS
shared by ossbilling on Apr 26
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If call center services representatives' are following scripting, they must always have a "none of the above" and/or "additional comments" and/or "additional attachments" option. We must put technolog...
y back in its place in a supporting customers and employees not working against them. Escalated and repeat calls based on these types of scripting mistakes are an unnecessary capacity planning nightmare.
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