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Is Your Unified Communications Strategy Heading in the Right Direction?

IS YOUR UNIFIED COMMUNICATIONS AND COLLABORATION STRATEGY HEADING IN THE RIGHT DIRECTION? TELSTRA GLOBAL Unified Communications and Collaboration (UC&C) is changing the way organisations work - helping them to realise cost competitiveness, increase productivity and foster greater collaboration. UC&C is already recognised as a strategic business enabler by today's forward-thinking enterprises and will evolve to become an increasingly important focus for CIOS over the coming years. The creation of a sound UC&C strategy will enable companies to differentiate themselves through better management of communications and improved business processes, and help to future-proof for growth throughout the 21st century. ORGANISATIONS ARE CHANGING THE WAY THEY COMMUNICATE WHAT IS UNIFIED COMMUNICATIONS & COLLABORATION? Unified Communications and Collaboration (UC&C) is the convergence of voice, video, and data communication services on a shared IP-based infrastructure that removes communications latencywithin the entire business ecosystem. O10 MESSAGING PRESENCE VIDEO VIRTUAL CONTACT CENTRE MOBILITY DATA DIRECTORY SERVICES VOICE SOCIAL SOFTWARE TRENDS IN UC&C OVER THE NEXT 24 MONTHS 78% $26.2bn 22% OF IT DECISION-MAKERS OF LARGE ENTERPRISES HAVE PLANS TO ROLL OUT UC&C WITHIN THE NEXT 12 MONTHS' WORLDWIDE END-USER HAVE A PLAN AND BUDGET SPEND ON UC&C FOR UC&C THROUGHOUT 2013 THE RISE OF THE REMOTE WORKER EEP- 3.5 37.2% 3 82% т OF THE TOTAL WORLDWIDE WORKFORCE WILL BE MOBILE WORKERS BY 20154 OF WORKERS ARE MOST PRODUCTIVE WORKING AT HOME THE AVERAGE NUMBER OF DEVICES CARRIED BY A MOBILE WORKER (that's equal to 1.3bn people) TOP 5 DRIVERS OF UC&C INVESTMENT Any UC&C strategy needs ongoing commitment, a long-term vision and support from board level. It's a long-term journey that usually requires organisations to get the most of of their existing assets while transforming for the future. 1. IMPROVE BUSINESS PROCESSES 2. SUPPORT EMPLOYEE MOBILITY 3. INCREASE PRODUCTIVITY 4. INCREASE BUSINESS AGILITY 5. COST SAVINGS IN ENTERPRISE COMMUNICATIONS A STRATEGIC APPROACH TO IMPLEMENTING YOUR UC&C STRATEGY ENTERPRISE COLLABORATION Social - Social Software - Wikis, Blogs -Consumer UC&C Higher Complexity Application Support ADVANCED MOBILITY & MESSAGING END-POINTS Mobile - Instant Messaging - Cross Platform - UCCApps - Desktop Clients Consumer Device Support UC&C TELEPHONY BASIC MESSAGING CONFERENCING UC&C - VolP -Email - Audio Lower Complexity - Voice Mail Basics - IPPBX - Contact Centre - Video Unificaiton - Web On-Premise vs. Cloud Delivery Model Foundation Infrastructure Network Infrastructure A typical approach to implementing a UC&C strategy could look like this... STEP STEP STEP STEP 3 4 SOCIAL UC&C FURTHER CONSIDERATIONS UC&C MOBILE UC&C BASICS VolP, Email, Voicemail, Unified Messaging, Audio, Web & Video Conferencing Instant Messaging, Cross-Platform Functionality, Mobile UC&CApps, Desktop Clients Social Software, Wikis, Blogs On-Premise vs. Cloud Delivery Model, Network Infrastructure, Virtual Contact Centre 10 STEPS TO PLAN YOUR UC&C STRATEGY Understand your current capabilities - what can you already do today? Isyour preference for a single or multi-vendor approach? Engage internal stakeholders - have you developed a UC&C vision? Consider if you require the scalability and cost flexibility of a cloud-based solution. What's your main objective?Are you aiming to improve communication or reinvent business processes? How will mobile and virtual contact centre technologies impact staff productivity levels? Start researching UC&C offerings and engage vendors early on. Take a long-term approach that continual review as new technologies become available. for Talk to your existing service providers - many will offer managed UC&C solutions. UC&C is all about end-users. Offer training when needed and stay focused on business-wide adoption. IT'S TIME TO CUT THROUGH THE COMPLEXITIES TO ACHIEVE BUSINESS AGILITY CEMMUNICA TION WITHBUT BORD RS TELSTRA GLOBAL T Source 1 Based on OVUM REPORT - Strategic, User-driven, and Managed: The Future of Unified Communications and Collaboration 08 July 2013 Evan Kirchheimer, Practice Leader 2 IDCWorldwide Unified Communications and Collaboration 2013 Top 10 Predictions 3 The iPass Global Mobile Workforce Report, March 2012 4 IDC Copyright Telstra Corporation Limited 2013 BEST PRACTICE CHECKLIST IMPLEMENTING AN ENTERPRISE UC&C STRATEGY AN INTRODUCTION TO UC&C

Is Your Unified Communications Strategy Heading in the Right Direction?

shared by Telstra on Nov 12
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Unified Communications and Collaboration (UC&C) is changing the way organisations work – helping them to realise cost competitiveness, increase productivity and foster greater collaboration. UC&C i...

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