Simple Tourbleshooting you can do at home -Broadband

O Help My Internet has stopped working Simple Tourbleshooting you can do at home Are you connected to a wireless router? YES Connect directly into the modem Re-test connection NO Have you checked all cables are YES secure? Re-test connection NO Unscrew and check cables for damage. Re-screw and ensure they are tight and secure. Have you tried restarting the modem? NO Turn off the power wait 10 minutes and then restart the modem. 10mins YES WARNING Allow 5-10 minutes for the modem to fully power down before restarting. Do not switch off the modem during the re- start as this may cause the modem to corrupt. Stage one of simple testing complete Still having problems? 2 GET TECHNICAL What lights are being displayed on the modem? No LAN light? No Power System light Red? Transmit & Rocoive Off? Light? Check Power Could be either the ethernet cable or Supply for damage, an internal modem problem Modem has probably corrupted If either or these are not showing there could be an alignment issue or faulty equipment. replace parts where you can. Re-test connection Call your friendly internet provider if you're still unable to access the internet. They'll be happy to help. HySpeed Broadband Ltd Satellite Broadband provider www.hyspeedbroadband.com Piktochart make information beautiful