Why You Should Add Live Chat to Your Website

offerchat Why You Should Add Live Chat to Your Website Online shoppers who use the live chat tool on websites and e-stores have grown tremendously over the past 3 years. A new study revealed important findings that make adding a live chat sales tool on your e-commerce site a must-do. More online shoppers are using live chat. 65% 53% American online shoppers who engage in live chat. Online shoppers in the UK who use the chat widget. Up 8pts from last year. More sites are using live chat. 52% 31% shoppers in 2008 said websites they visit don't offer live chats shoppers in 2012 said their favorite e-stores don't have live chat. *Implication: More and more e-commerce sites and blogs are adding a live chat feature. The number of online retail websites without a live chat tool is steadily decreasing at a fast rate. ? Why Shoppers Prefer live chat: 79% 51% 46% said their questions get answered immediately prefer live chat because they can multi-task feel a live chat tool is the most efficient communication method 1 in 6 shoppers prefer using live chat because it provides personalised info Having trouble finding item Top 5 scenarios shoppers use live chat on 2 General question 3 Checkout error websites: Compare products of interest 4 Ask about promo codes These scenarios massively influence purchase decisions. They can easily generate sales when handled right by a competent chat agent or the e-store owner himself. Impact of Live Chat on Purchases: 56% 31% shoppers who love chat are more likely to buy from a website with a live chat feature. all internet shoppers are more likely to buy from a website that offers live chat. Conclusion: Having a live chat feature on your websites heavily attracts online shoppers to purchase from your site, trust your brand, and become a loyal customer. offerchat Sources Econsultancy.com "Stats: Do consumers appreciate live chat on websites" Chatonomics.co.uk What customers like about chat" Forrester.com "Making Proactive Chat Work" www.offerchat.com