Unified Communications vs Social Collaboration

UNIFIED COMMUNICATIONS VS. . SOCIAL COLLABORATION Definition UNIFIED COMMUNICATIONS SOCIAL COLLABORATION Social Collaboration is a software-driven Unified Communications is a compre- hensive, tool-based business function focused on uniting hardware, software and services components throughout the enterprise to seamlessly manage commu- nications across multiple devices, applica- tions and geographies. business function designed to help improve the way groups, teams, and departments TOOL-BASED BUSINESS PROCESSES interact and share information in the enterprise ttttt to achieve common goals. Social Collaboration is designed to improve business processes by enabling real-time discussions between groups of people within an organization. Primary Purposes Enables employees to connect and communicate seamlessly with anyone, anywhere, at any time. Enables employees to share knowledge and improve business processes. Purchasing Decision Makers & Key Concerns How can I maximize my IT investments? How can I make my team work better, smarter and faster? Where can I increase efficiencies while cutting costs? How can we better share ideas and knowl- edge across the organization? How do I establish technology platforms and policies? How can knowledge be retained for the organization? IT BUSINESS Financial Impact on Company * Reduction in Costs Increase in Employee Productivity $5,000,000 The 2012 IBM CEO survey cited Collaboration as the number one skill they were looking for in employees; more than 75% said it was critical. 75% 24$ savings The results show that collaboration has the $:$ greatest impact on business performance, sometimes as high as 36%. potential 1,000 x i COLLABORATION No. 1 Skill Employee Productivity 36% Potential savings exceeding $5,000,000 per year for each 1,000 employ- ees through the application of Microsoft Unified Communications to business and IT operations. //m from "The Collaborative Organization," author Jacob Morgan Fr Mashable article n/2012/09/07/social oration-tools/ Parker, Marty & Van Doren, Don. (2009) Achieving Cost and Resource Savings with Unified Communications. [Online]. Available from: http://www.unicommconsulting.com/Business- Benefits-of-UC.php [Accessed 4 December 2012] Size of the Market $7.7B Unified Communications covers hardware, software and services | - UC $8B Social Collaboration covers 1 - SC software only $6B $4.5B $48 Market size $4B in 2011, expected to grow to $1.7B by 2015 Market size $0.9B in 2011, expected to grow to $4.5B by 2016 $4B $2B $0.9B $OB 2011 2015 2011 2016 (http://www.radicati.com/wp/wp-content/uploads/2011/10/Unified-Communications- Market-2011-2015-Brochure.pdf) (http://www.information-age.com/channels/business-applications/perspectives-and-trends /2110218/social-collaboration- market-set-to-boom-idc-predicts.thtml) Technical Components | - UC - common points - SC hardware, software and services software only headsets wikis phones IM switches/routers presence blogs/microblogs clients for voice chat document sharing video calling desktop sharing activity streams data providers web conferencing telephone service providers mobile accesS RSS feeds ISPS Leading Vendors AVAYA yammer jiva FORMICARY COLLABORATION GROUP salesforce chatter CISCO Microsoft Your teams. Your informeton. Your way. SIEMENS OMITEL EM O newsgator IEM. Siemens Enterprise Communications Are UC and SC Similar Enough to Merge? UC can include multiple tools and platforms that are not integrated for sole business process, rather are integrated for different means of communication, creating "Communication Overload" SC is more focused for groups with common business objectives Both deal with improving communications or purpose, cuts down on information and commu- Both are focused on making companies nication overload more productive VS. Both leverage Similar technologies SC is integrated so users Both provide Solutions for global and remote workforces UC's focus is more on do not have to bounce connecting many different sources using many different technologies from various platforms, have access to informa- tion on one dashboard Shift in Thinking Needed for UC and SC to Merge UNIFIED COMMUNICATIONS CHANGE АНЕAD Increased Efficiency Increased Productivity Competitive Advantages IT departments should strive to be trusted advisors on social collaboration by staying current on new social collaboration platforms and tools. SOCIAL COLLABORATION Business Units should proactively include IT when developing a social collaboration strategy. IT and Business Units should work closely to fully analyze, understand and improve business processes. http://www.fcg.im FORMICARY COLLABORATION GROUP @formicary_cg Formicary Collaboration Group specializes in real-time collaboration solutions Your teams. Your information. Your way.