UK Flight Disruption

UK FLIGHT DISRUPTION 001 There were 2,059,337 passenger flights to and from the UK in the last 12 months' The ash cloud caused by the volcanic eruption in Iceland in 2010 resulted in the largest air traffic shut down since World War Two, with over 95,000 flights being cancelled across Europe during the 6 day shutdown?. COMPLAINTS DELAYS 003 DIVERSION BAGGAGE Delays are by far the most common passenger MISSED CONNECTION complaint, followed by flight cancellations. CANCELLATION OTHER AIRLINES WITH THE MOST CONTENT CUSTOMERS Shown by the fewest complaints per million passengers 4 SWISS AIRLINES TURKISH THY 22 Complaints Per Million Passengers 24 Complaints Per Million Passengers LUFTHANSA RYANAIR 25 Complaints Per Million Passengers 26 Complaints Per Million Passengers AER LINGUS EASYJET 26.5 Complaints Per Million Passengers 27 Complaints Per Million Passengers Keep track of your luggage5 Airlines are currently trialling new technology to allow passengers to track their luggage using a mobile device. Between this and several major airlines offering mobile boarding passes, your smartphone could become an essential travel companion! Sources: Brought to you by 1) Civil Aviation Authority ('CAA'), 11/2012 to 10/2013 Table 06 Air Transport Movements vs Prev Year 2) http://en.wikipedia.org/wiki/Air_travel_disruption_after_the_2010_Eyjafj allaj%C3%B6kull_eruption Sainsbury's Bank 3) CAA Passenger complaints data Q4 2012 and Q1, Q2 and Q3 of 2013 4) CAA '2013 Q3 year to end of September airline' disruption complaints 5) http://www.businessweek.com/articles/2013-11-01/airline-lost-your-lugg age-let-your-phone-find-it www.sainsburysbank.co.uk