The State of Wireless Satisfaction

BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK BILLSHRINK The State of Wirelus Satislactiow in the U.S. Consumer Reports found AT&T to be dead last in its most recent survey of cellular customer satisfaction – find out why (and where the other major carriers stand). Overall Ratings 54,332 wireless customers were surveyed in September 2009, service 3,257 of them using pre-paid Contract Pre-paid TracFone T-Mobile Virgin Mobile Verizon AT&T 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction Verizon T-Mobile Sprint AT&T Canadian Carriers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall Customer Satisfaction $140 $120 $100 $80 $60 $40 $20 Voice Voice Only + Data $0 verizon T Mobile- Sprint at&t Voice SMS Web Worse Avg. Better Web Site Phone Staff Issue Knowledge Fixed In every city surveyed, Verizon was number one for customer satisfaction. No Service T-Mobile Circuits Full Verizon Dropped Calls Static Sprint Worse Average Better AT&T O #2 in Cities Surveyed in MN T-Mobile QO DD Ó DO QO OD #1 in Cities Surveyed in MN O Verizon O #2 in Cities Surveyed in IN AT&T O #2 in Cities Surveyed in OH Sprint QO QD DO DO QO QO DO DO QOQ0 Carrier Market Shares OTHER CARRIERS 22.22 Million U.S. Subscribers Total TRACFONE • 14.43 Million U.S. Subscribers TMobile. verizon 33.79 Million U.S. Subscribers 92.8 Million U.S. Subscribers Sprint at&t 48.1 Million U.S. Subscribers 87 Million U.S. Subscribers Published on BillShrink.com May 13, 2010 Sources: Consumer Reports, Wikipedia SUPPORT SERVICE PLAN COSTS CONTRACT PRE-PAID SAN FRANCISCO Average Cost of Monthly Plan for 2 Lines with 601-1000 Daytime Minutes SEATTLE DALLAS ATLANTA BOSTON NEW YORK