State of the ResNet

STATE OF THE RESIDENTIAL NET WORK - 2012 In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Percent of schools allow an unlimited number of devices on Besn their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acuта All Data from 2012 ACUTA State o AesMet Report STATE OF THE RESIDENTIAL NET WORK 2012 – In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Besn Percent of schools allow an unlimited number of devices on their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acUTa All Data from 2012 ACUTA State o AesMet Report STATE OF THE RESIDENTIAL NET WORK 2012 – In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Besn Percent of schools allow an unlimited number of devices on their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acUTa All Data from 2012 ACUTA State o AesMet Report STATE OF THE RESIDENTIAL NET WORK 2012 – In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Besn Percent of schools allow an unlimited number of devices on their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acUTa All Data from 2012 ACUTA State o AesMet Report STATE OF THE RESIDENTIAL NET WORK 2012 – In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Besn Percent of schools allow an unlimited number of devices on their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acUTa All Data from 2012 ACUTA State o AesMet Report STATE OF THE RESIDENTIAL NET WORK 2012 – In February 2012, the Association for Information Communications Technology Professionals in Higher Education (ACUTA) conducted the first long-term study of residential network (ResNet) practices across the U.S. ResNets provide connectivity to higher education students living in residence halls. The survey results paint a picture of the State of the ResNet, which is depicted below. A SNAPSHOT OF 2012 RESIDENTIAL & CAMPUS NETWORK SEPARATION INTERNET BANDWIDTH AVAILABLE Most ResNets are only logically separate from the main campus network Is your institution's residential network separate from the rest of the campus network(s)? Nearly 60% provide less than 50OMbps of bandwidth. YES NO 19% 48.8% only logically 6.2% both 26% physically and logically only physically 14.9% 500Mbps-1 Gbps 25.5% 1 Ghps or more 59,6% 59.6% 1-500 Mbos Percent of Residential Footprint with Dense-Capacity Wireless Coverage Almost 1/2 of schools provide less than 80% wireless coverage service. LANDLINE PHONES Despite the rise of cellphones, the majority of schools still provide phone service. Do you provide phone service in your residence halls? Respondents were asked to check all that apply. in room landine phones 45.2% YES nroom landine phones r 19.4% OI 81-100% 56.4% less than 20% 18% haltwaytommon area phones 34.9% ValP phane wv 8.3% 61-80% 10.8% 21-40% 7.2% 41-60% 7.6% NO 18.7% RESNET TRENDS HUNGER GAMES 81.7 50 Percent of institutions don't charge students a fee for additional bandwidth Percent of IT departments don't recover the cost of ResNet bandwidth Gadget proliferation is gobbling up bandwidth. TOP BANDWIDTH GLUTTONS 19 68 Tablets Smartphones iPod/iTouch Gameboxes e-Readers 89.5% 85.6% 76.4% 75.5% 68.1% Percent of IT departments limit bandwidth Besn Percent of schools allow an unlimited number of devices on their ResNets Video Systems Handheld Game 44.5% 76.4 62.7 Smart TVs Wireless Printers DVRS 43.2% 38.9% 29.3% 29.3% Percent of schools don't monitor individual bandwidth consumption Percent of CIO surveyed are worried about increasing bandwidth usage 9-5 SUPPORT IN A 24/7 WORLD OUTSOURCING VS. IN-HOUSE Students are getting limited phone-in support, mediums such as social media and live chat are under-utilized. THE DUTIES OF IT DEPARTMENTS Type of Support Provided ARE EXPANDING RAPIDLY AND RESOURCES ARE STRAINED. M EMAIL SUPPORT 91.2% OR LESS ON-SITE/WALK-IN SUPPORT 90.9% IT staff typically devoted to ResNets per school. CALL CENTER SUPPORT 87.7% 9% A LIVE CHAT 20.6% SUPPORT offer 24/7 network support SMS TEXT 9 MESSAGE 11.5% SUPPORT 9% currently outsource ABOUT THE SURVEY 2% previously outsourced 2004 Sample Size 255 SURVEYS now considering 4% outsourcing The survey sample had the following characteristics: have considered 15% outsourcing but have 70 yet to pursue any plans PUBLIC PRIVATE 51% 25% 24% 51.8% 48.2% have not seriously 69% considered outsourcing SMALL MEDIUM LARGE Fewer than 5,000 students 5,000 to 15,000 More than 15,000 students GOVERNANCE students students acUTa All Data from 2012 ACUTA State o AesMet Report