Set OpenScape Contact Center simplifies customer service

Customer Service The OpenScape Web Collaboration Advantage Technical "Interest in web conferencing is at an all-time high"Gartner Support "95% of business leaders see customer experience as the next competitive battleground " The Strativity Group "127 million man-hours a year lost due to IT issues" Computer Weekly 2011 50-80% 25-50% "Unnecessary business trips cost $3K to $4K per person per year" Insignia Research reduction in audio conf. costs reduction in web conf. costs 30% 40% Productivity gains Faster communication OpenScape Instant Meeting One-step scheduling for voice, web, and video calls OpenScape Secure Advisor > Provide real-time IT support > Eliminate expensive site visits > Pro-active, unattended SIEMENS "Through the interaction of Uč and social media, erprise value of cloud is well proven ve busines benaft of cloud TI% of Closw be ivesting in the cloud businesses can improve Voice-enable Microsoft Outlook and third party email systems server maintenance > Customer satisfaction and problem resolution customer interactions Password- and positively impact protected and employee productivity and collaborationu Stand alone or encrypted collaboration integrated with Open Scape UC Application sessions Yankee Group 2.010 Siemens Enterprise Communications www.siemens-enterprise.com SIEMENS