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Protecting Your Brand from What Could Go Wrong

livelWorld protecting Your brend from what Could Go Wrong A CRISIS OFF-TOPIC & LACK OF DISRESPECTFUL UNDERSTANDING CONVERSATION *#i A social media crisis can spin out All of the effort, time and money As a brand, you are collecting of control in a matter of hours, devoted to building a strong social media presence can be undermined by off-topic or mean-spirited comments. massive amounts of data about and can happen day or night. your customers and services through social media. But do you know what it all means? LOST SALES LEADS POOR CUSTOMER INFORMATION SERVICE OVERLOAD Twitter is one of the most Social media is emerging as a powerful lead generation tools available to marketers today. For big brands, social media is a torrent of User Generated Content. How do you scale Are you capturing these leads, or are they slipping through the cracks? first line point of contact for customer service inguiries, The quality of your customer service directly impacts your bottom line. How are you doing? your social media response capabilities without breaking the bank? Customers Experience Your brand through Social Media : 52% of US online consumers have liked, followed or subscribed to a company/brand via social networking of these later turn around and unfollow the 1/3 companies/brands with which they initially connected 78% of consumer who "Like" brands on Facebook Like say they "Like" fewer than ten brands : 65% 9% comment social media is better than call centers nine times more than those who comment call centers are felt worse off using social media better than social media WITH NUMBERS LIKE THESE, IT'S MORE CRITICAL THAN EVER TO ENGAGE YOUR FOLLOWERS CONSTANTLY AND CONSISTENTLY. A Brand's Options to Manage and Moderate Social Media Internal Team using limited tools, either social network native or 3rd party. Usually limited moderation experience. External Agency using limited tools, either social network native or 3rd party. Often limited moderation experience. LiveWorld Expert Team using proprietary LiveMod power moderation tools. Over 28 years of social moderation experience. How liveworld Moneges and Moderates Social Media LiveWorld's experienced team and technology can moderate User Generated Content 2-20x faster than an intemal or other external teams (with no drop-off in quality!) NATIVE & 3RD 2-250 PARTY TOOLS actions/hour/moderator 500-1,000 actions/hour/moderator LIVEWORLD EVEN BETTER, LIVEWORLD HAS YOUR BACK EVEN WHEN YOU'RE SLEEPING Around the clock, 24/7. Protection against crises, including evenings and weekends. Capable of managing 70 country-language combinations3B international UGC is no problem. America's Top brands Trust livelorld SERVING THE TOP BRANDS FACEBOOK PREFERRED IN ALL INDUSTRIES MARKETING DEVELOPER For Pages Automotive Healthcare & Technology & Pharmaceuticals Internet facebook.com/pmd Financial & Media & Retail & Consumer Travel Service Entertainment Packaged Goods For additional guidelines, please see https://developers. facebook.com/preferredmarketingdevelopers/guidelines/ Over 1.8 Million hours of Curently managing over 4,000 social media properties moderation delivered. FOR OVER 100 BRANDS Pfizer Bankof America. SMUCKERS GAP MINI 100'S OF MILLIONS OF FANS MANAGED AND MODERATED liveWorld Ras Created a Fast Line for User Content Мотрнан! Management Livelnsight provides real actionable insights and recommendations that help you to understand what your customers actually think and what to do about it. With a LiveWorld's flagship solution, LiveMod enables human moderation at high speeds, increasing scale and cost efficiency. It allows moderation of up to 1,000 posts/hr/moderator combination of high speed human tagging, metrics reports and tone/culture/engagement analysis, Livelnsight has under optimal conditions, which is 2x-10x faster Livelnsight Insights & Analytics LiveMod than other vendor tools. UGC Moderation become an invaluable solution for LiveWorld clients. LiveEngage enables brands to foster dialogue and relationships among and with their customers. LiveCare is a staple for any brand building a social customer service capability. Facilitating a deep and personal customer service experience, LiveCare provides an architecture and system for Companies striving for social media excellence will benefit from the depth of conversation and interaction your customer service organization to manage and process social requests efficiently and socially. LiveEngage provides. LiveEngage Marketing Engagement LiveCare Customer Service & Support 1.4 pieces of User Generated Content are being created on Facebook and Twitter EVERY MINUTE! Million And this number is growing fast If you're really going to do effective moderation, while also capturing more insights and engaging your users, you need a human element. Normally that means less efficiency and more cost WHY? Because humans can't easily scale to manage the vast amount of interactions that a big, global brand will have on their social media pages. We've created a proprietary technology that dramatically speeds this process without eliminating the human element. Because our solution scales so quickly, you can manage: Multiple properties Multiple languages Around the clock Around the world WITH OVER 28 YEARS OF EXPERIENCE, LIVEWORLD IS THE BEST IN THE BUSINESS Are you prepared? BE SOCIAL. CONTACT LIVEWORLD TODAY. You can reach us at 800-301-9507 OR [email protected] Contact us for a demo, more information, or just to chat. Peter Friedman Founder, CEo Source: www.fishburn-hedges.co.uk/news/articles/18-million-customers-flooding-social-networks-speak-brands www.genbetasocialmedia.com/estrategias-social-media/los-usuarios-de-redes-sociales-y-su-relacion-con-las-marcas-la-infografia-de-la-semana www.liveworld.com www.relevationresearch.com/ O00

Protecting Your Brand from What Could Go Wrong

shared by LiveWorld on Jan 26
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LiveWorld is dedicated to protecting your brand from what could go wrong. With over 28 years of experience, LiveWorld is the best in the business. Be Social with us today!

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