Ordering Personalized IT Services On-Demand

Ordering Personalized IT Services On-Demand Obtaining T services today can be anything but a consumer-friendly experience. Enterprise apps are requested through one set of processes. Mobile devices or even desktop applications may be requested by phone calls or email. Yet, on-demand cloud services and IT app stores are nearly a click away. Convenience is Productive What's driving demand for self-service requests of IT services? Dealing with IT should be just as easy as ordering other services on the Web. Enterprise users expect a more consumer-like experience Personalization: it knows your specific needs and can suggest upgrades/other applications that can help move your business forward Cloud technology brings standardization, agility and scalability Instant Gratification How is the cloud influencing enterprise IT services? Two "on-demand" cloud-based applications top this year's cloud management and automation technology road map, according to a recent 451 Research study: Enterprise App Store Self-service Catalog 31% 26% 28% 26% Use now Plan to use Use now Plan to use Wanting It AIl Which IT services would enterprise users like to order on demand? Mobile gear Cloud-based applications On-premise Personal Help desk repairs productivity (installations, software training) (with associated SLAS, provisioning, policies) Building Rapport How IT should view this opportunity Creating a self-service portal to enhance the procurement of IT services is a great way to boost user satisfaction across your enterprise. Plan to phase-in additional, on-demand service-delivery options once the enterpr ise embraces the new application. What They Want, Where They Want It How the cloud helps you build an enterprise app store or self-service catalog. Cloud Automation Cloud Management Consumer-friendly UX Back-end Cloud Services IT seeks to deploy new cloud To build a sustainable cloud, IT wants Today's enterpr ise workers desire an IT seeks to provide a personalized, services automatically such as infrastructure, application, storage, engaging, consumer-friendly experience. They might not demand a complete lifecycle management from user-appropriate catalog of IT services. initial provisioning through Each set of users may want their own decommissioning and archival remote control, but they do want a visually engaging way to navigate and to publish "X as a Service " to unique look and feel. Access policies the catalog for on-demand including day-2 operations like control which services are available to self-service access. Automation resource reconfiguration, snapshot through product and service catalogs. each user and which ongoing ensures that all new services benefit and application release automation. Usability testing is highly management functions each user is allowed to perform against the compute from both consistent governance Enacting access policies sets limits on which management functions each user is allowed to perform on the different types of machines. recommended, and lifecycle management. resources or applications under their control. It's About the Experience Self-service, personalized IT services can transform an IT organization by greatly improving business results and enhancing enterprise customer sat isfaction. A user friendly, cloud-based experience is a productive and success ful one too. vmware For your free copy of the 451 Research Cloudscape report: Cloud Management and Automation, go to bit.ly/451Cloud Mgmt.