By the Numbers: StellaService Operations in 2013

StellaService 2013 By the Numbers StellaService Analysts shop every day, testing the customer service performance of your favorite retailers. Here's a snapshot of our work in 2013. 54,000+ V Calls placed by StellaService Analysts V Emails sent to customer service departments 17 DAYS Time spent on the phone navigating Interactive Voice Response Systems (IVRS) 49 DAYS waiting to reach live agent (phone) MOST POPULAR CUSTOMER SERVICE NAME MICHELLE STEPHANIE Email 404 times Phone 228 times 11,800 Products ordered from online retailers 2,800 Free deliveries 22,000 YARDS (MORE THAN 12 MILES) Shipping tape used on return boxes ferror 42,000+ 4,900+ 26,000+ Email spelling errors caught Package photos taken Live chat interactions STELLA SERVICE www.stellaservice.com