Transcribed
Getting a Bigger Slice of the Feedback Pie
how can you get a bigger slice of the feedback pie? shift manager too long! three weeks waiter general manager why customers do not return 68% are dissatisfied with the attitude of indifference shown to them by an employee 14% are dissatisfied with the service 9% find services cheaper elsewhere 5% develop other loyalties 3% move away you 1% die regional manager customer using social media traditional secret shopper method secret shopper two weeks one week instantly! feedback
Getting a Bigger Slice of the Feedback Pie
shared by rmmojado on Mar 27
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If you’ve been in the restaurant industry for an extended period of time, you’ve likely heard of the “secret” or “mystery” shopper. The shopper or shoppers come in and grade a restaurant o...
n everything – from the host’s friendliness, to whether a manager stops by the table, to whether the server is knowledgeable and tells them their name.
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