Moxie Spaces Helps Connect

57%of U.S. Employees Could Be More "Productive with Collaborative Tools In the Age of Social Media, How Can Enterprises Be Rescued? The Socially-Empowered Consumer At home or on the go, consumers can easily stay connected with their family and friends and interact with their favorite brands. Nearly 2 out of 3 U.S. adults prefer to interact with companies online When interacting with a brand respondents prefer: 60% e-mail Of social media users: 53% live agent .fp foursquare in 30% other channels: including online chat and forums, and social media sites 74% have interacted with companies Use of social media and online forums for communicating with a company varies by age: 28% VS. 10% age 18-44 age 45-54 Respondents indicate they get the most accurate answer to a question from: 48% 22% 23% 3% directly from company company website live agent social media The Socially-Challenged Enterprise At the workplace the reality is different. Employees, who are welt-connected consumers, have to deal with old computer systems, cumbersome software and antiquated processes. When collaborating with co-workers, U.S. Adult s indicate their company: Offers social media communication tools 24% * 46% mtranet 36% Internal Chat 55% A 29% Document Sharing/Editing 22% External IM Offers online communication tools other than email 55% age 18-44 are interested in using social media tools to locate information and collaborate 57% say they could be more productive if their company offered collaboration tools Yet only 6% offer it "WITH GREAT POWER COMES GREAT CUSTOMER SERVICE" The Dynamic Duo To get closer to their customers, enterprises will need to quickly reinvent themselves, adopting a new culture and keeping the pace with consumer technologies. Through collaborative tools employees nould be able to: 61% 57% 58% provide better customer support improve their performance be more motivated at work age 18-34, the number grows to 69% "57% of emplkyed US. aduits say they could be more productive and their performance could improve if their company offered any collaborative tooks Survey Methodology Moxie Software commissioned a survey, conducted by Harris Interactive via its QuickQvery anline omnibus service from February 27-29, 2012, interviewing 2,211 US. aduits aged 8 years and older, of which /27 are employed ful fime, part time or self-emplayed. This data was weighted to reflect the composition of the general adult population. No estimates of theoretical sampling error can be calcularted, a full methodology is available. For complete survey me thodology, including weighting variables, please cantact Simone Souza at ssouzaemoniesoft.com. moxie Software