Litmus 2013 Facts And Figures

2013 FACTS AND FIGURES APP With ongoing feedback from customers, we're constantly tweaking, testing and improving our tools and services. The last year saw the addition of several new email clients, a full redesign and dozens more small enhancements-all leading to record growth and usage across the platform. 67,834 New users 8,013,664,746 Email opens tracked 233,148 30,888,029 18,751,916 Email campaigns tracked Email forwards tracked Printed emails tracked EMAIL CLIENTS O ANDROID É APPLE MAIL M GMAIL 9 THUNDERBIRD * WINDOWS PHONE 3,572,593 Email tests 366,234,804 Email screenshots 542,859,595,394,688 Email pixels (trillions!) 763 179 TB Servers / Mạc minis Of recorded data SUPPORT Providing amazing customer support is just one of our goals. Whether it's responding quickly to a ticket, answering a question on Twitter, or sending out a care package, we want every customer to feel appreciated. 25,334 Total support tickets 93% 70% 60% Closed in < 24 hrs Closed in < 3 hrs Closed in < 1 hr 1.73 3m 54s 8h 55m Avg # of replies Avg time to write reply Avg response time Customer support staff Need help? Email [email protected] MARKETING Providing our customers with valuable content is key. With over one hundred blog posts, dozens of webinars and events, monthly newsletters, and the world's first-ever email design conference, there was plenty of helpful advice to go around. 3,195,117 Pageviews on litmus.com 113,672 106 Newsletter subscribers Blog posts 9,600 Followers 5,865 6,221 2,231 Tweets Mentions Retweets 775 likes for Litmus on Facebook 506 Attendees @ The Email Design Conference COMPANY After all this hard work, we find time to play, too! The Litmus team gained nearly an employee per month during 2013, enjoying perks like Friday beers, catered lunches and a ski retreat in Stowe, Vermont. 23 10 Total employees New employees Paul Farnell, CEO & Co-founder Lauren Abda, Community Coordinator Matt Brindley, CTO & Co-founder Ed Giardina, Senior Developer David Smalley, COO & Co-founder Jordan MacDonald, Senior Developer James Halliday, Integrations Manager Drew Tempelmeyer, Senior Developer Brendan Caffrey, Lead Developer Alan Tippins, Lead Designer Danielle Lavoie, Customer Support Kevin Mandeville, Content Designer Justine Jordan, Marketing Director Jason Rodriguez, Community Manager Diane Hadaya, Office Manager David Rostocil, Senior Developer Justin Fyles, Senior Developer David McFarlane, VP of Revenue Eddie Cianci, Lead Developer Taylor Davis, Customer Support Lauren Smith, Marketing Coordinator Luca Guidi, Senior Developer Travis Wilber, Videographer H. 22% of employees' names start with the letter J' HELLO MY NAME IS DAVID 13% of employees are named David 30% Of employees work remotely Countries represented LITMUS EMPLOYEES WORLDWIDE Agencies, designers and marketing teams worldwide use Litmus' email preview and analytics litmus solutions to test, target and optimize their campaigns. We help make email better. Use coupon code JEJ7AT for a free 7-day trial. Visit litmus.com/giftcard