Leading Change Journey

LEADING CHANGE JOURNEY SOCIAL CUSTOMER SERVICE in LATIM AMERICA FOCUSING BEHAVIOR BUILD TRUST |CELEBRATE SUCCESS CREATE EXCITEMENT "CHANGE ISH'T SOMETHING YOU DO TO PEOPLE; IT'S SOMETHING YOU DO WITH PEOPLE" COMAMUMICATE BUILD SKILLS EXPAND INVOLVEMENT E INFLUENCE GET DIVERSTY 199 EXPERIMENTỆ ALIGN COMMUNICATE MORE CREATE 2-WAY DIALOGUES WHAT ARE YOUR KPI'S E ROI? INSPIRING BEHAVIOR 15 MIL "CONNECTING WITH 50 MIL PEOPLE'S EMOTIONS iS WHAT WILL SPARK THE BEHAVIOR CHANGE E ACTIONS THAT LEAD TO SUCCESS" - JOHN KOTTER lo0 MiL in D 75 MIL REFINEMENT FOSTER PMOVATION нOW CAЙ WE МАКЕ THIS CHANGE EVEN BETTER? ARE YOU LISTENING? EMBED E EXTEND.. SHARE BEST PRACTICES STAGES OF CONCERN COLLABORATION WHO ELSE IMPACT iS THE EFFORT WORTH IT? ARE WE MAKING MEEDS TO BE INVOLVED? PROGRESS? IMPLEMENTATION WHAT'S FIRST? HOW DO I MANAGE THE DETAILS? PERSONAL WHAT'S in iT FOR ME? HOW DOES IT IMPACT ME? INFORMATION WHAT iS THE CHANGE? WHY? WHAT? HOW? BE INCLUSIVE ADVOCATES, inFORMAL LEADERS E RESISTERS BUILD URGENCY GET BUY IN INVOLVE YOUR PEOPLE È ENVision THE FUTURE EXPLAIN E MAKE HOW TO LEAD CHANGE? THE CASE KOTTER 8 STEP MODEL CHANGE IS O LINEAR NOR PREDICTABLE...BUT YOU CAN ALWAYS CREATE THE ENVIROMENT E A CULTURE OF CHANGE SLII MODEL BLANCHARD'S LEADING CHANGE MODEL DISC MODEL MSEL53| LEADING CHANGE MASTER OF SCIENCE I EXECUTIVE LEADERSHIP - USD COHORT "LUCKY 13* - NOVEMBER 2012 Piktochart SOMIA M. FARACE