ITIL Infographics

ITIL Information Technology Infrastructure Library @ITSM Library of best practices for providing IT services. + HISTORY ITIL founded 1980 First 'ITIL' book published 1989 Service Support V2 published (ITIL Red book) 2000 Service Delivery V2 published (ITIL Blue book) 2001 ITIL Glossary V2 published 2006 280 ITIL V3 five core books published 2007 ITIL V3 2011 Update published 2011 ITIL CERTIFIED PROFESSIONALS FROM 2008 V2 Foundation Practitioner Service Manager 142,000 9,000 18,000 V3 Foundation Foundation Expert Bridge 33,000 548,000 15,000 V2 Practitioner V3 Foundation 45,000 V2 Service Manager 800,000 V3 Foundation Bridge 40,000 V2 Foundation 35,000 V3 Experts 700,000 600,000 30,000 .... ..... 500,000 25,000 400,000 20,000 300,000 15,000 200,000 10,000 ... ..... 100,000 5,000 2008 2009 2010 2011 2012 2008 2009 2010 2011 2012 ITIL DENSITY World wide NORTH AMERICA * ASIA EUROPE * * * CENTRAL AMERICA ☆ AFRICA * ☆ ☆ SOUTHAMERICA **☆☆ ☆ OCEANIA * ☆☆ ★ ITIL Density AVERAGE ŞALARY Job Trends "$95.000 The average salary of an ITIL Certified Professional is 24 %24 %24 24 2006 2008 2010 2012 IMPLEMENTATION Products Around ITIL Technology Microsoft hp ServiceDeskPlus Cbmcsoftware ManageEngine Powering IT ahead Retailers WAL MART STAPLES www.staples.com TARGET. Bank of America Finance cítibank BARCLAYS Entertainment SONY DISNEY WB Manufacturing BOEING® BOMBARDIER ΦΤΟΥΟΤΑ TOYOTA Forever New Frontiers Pfizer Lilly Life Sciences Takeda Source : www.itil-officialsite.com www.itsminfo.com/category/itil * Figures & Data are approximate. ManageEngine ServiceDeskPlus Powering IT ahea d Aissing Gou stchrist Plouide Vrach Lanilis R.Aber Benoit red flas Ploudalmezeu channel outer on coys Ag Landune hew's Point Light revo is visible at the dist ucceed MN