ITIL Infographic

Process Review & Maturity Reporting (Compliance) ROI & Value Reviews CONTINUAL SERVICE IMPROVEMENT PR&MR ROI&VR&BAP & Business Alignment Planning Performance Report Produce SLA Projected Service Outage Governance SDP Improve Report Сарadity Plan New Pattems of Business Activity Continuity Plans Review Requirements Review / Update Service Level OLAS and UCs Review/ Improve Availability Management Management Monitor Capacity Management Plan Planning 2 Monitor Manage Design Coordination Security Policy Implement Requirements Capture Service Requirements Maintain Plan Determine SERVICE DESIGN SLA Coordinate Define SKMS Requirements Business Impact Analysis Develop Strategy Plan Define Policy JL Patterns of Business Activity SKMS ISMS Availability Plan Information Security Management SKMS IT Service Continuity Mgt Develop Plans Implement Policies AMIS Business Technical CMIS SKMS Implement and Test Monitor Invocation Analyse Demand Analysis & Reporting On-going Review Service Catalogue Management Financial Plan Adjust Service to Meet Demand Service Performance Report Maintain Definition Catalogue Policy SKMS SCMIS Demand Management Update Scoping Strategy Evaluation Risk Funding Management Policy Service Valuation Service Compliance Catalogue Supplier Management Contract Accounting, Budgeting and Charging Patterns of Business Activity Financial Management Status Reporting Categorisation Performance Detection & Logging New Service Requirements Verification & Audit Prioritisation Preparation Control Service Improvement Proposals Return On Investment Planning and Coordinating Develop Strategy Business Relationship Mgt Planning & Identification Service Asset & Config. Mgt Problem Analysis & Diagnosis Complaints and Compliments Housekeeping Management SERVICE STRATEGY Transition Planning & Support Lifecycle Management SKMS Customer Satisfaction Licence Management Review Resolution Diagnosis Prioritisation & Escalation Service Review Meetings Closure CMS Resolution & Recovery Categorisation CMDB: Incident Management CAB Design & Event Modelling Service Portfollo Management Registration & Categorisation Charter Assessment & Authorisation Identification Closure & Logging SKMS Strategy Management Strategic Assessment System Configuration Event Authorisation Definition Management L. Change Management Plan & Control Asset Store Spares Store 3 Alerts & Events Analysis Measure and Evaluate Strategy Generation Service Desk Service Monitoring SKMS Strategy Execution Review Кпown Errors Response & Closure Emergency Change Schedule Changes SERVICE TRANSITION Service Validation and Testing Prepare Test Environments Service Portfolio Measurement & Reporting Problem Records Customer Satisfaction Perform Tests Security Policy Work Orders 4 Survey Incident Records Produce Test Report Evaluation Plan Planning Service Requests Evaluate Predicted Performance 14 SERVICE OPERATION Projects Preparation Workflow Automation Evaluate Actual Performance SKMS Change Evaluation Request Model Šelection Release Review Release & Deployment Mgt Build & Test Cycles Fulfilment Request Logging Identity Knowledge Validation & Test Plans Roles & Groups RFG Produce Evaluation Report Approve Logging Request Fulfilment Early Life Support Closure Pilot & Servic e desk Provide Access Rights Deployment Associated Access Functions Remediation Plans Management Retirement Knowledge Management Populate SKMS Application Management IT Operations Management Maintain Roles & Groups Request Verification Release Package SKMS Request Models Technical Management Restrict / Remove Access Rights Evaluation Report Maintain SKMS Definitive Medial Libraries SSelce Known Errors Based on Fox IT ITIL Wall Chart. Customer Satisfaction Surveys Service Reviews & Improvement Planning Management Information Review & Trend Reporting Service Reporting Communications Strategy & Plan ["] netmind CSS SR&IP MIR&TR CSEP © Netmind SL 2012 00 Process Review & Maturity Reporting (Compliance) ROI & Value Reviews CONTINUAL SERVICE IMPROVEMENT PR&MR ROI&VR&BAP & Business Alignment Planning Performance Report Produce SLA Projected Service Outage Governance SDP Improve Report Сарadity Plan New Pattems of Business Activity Continuity Plans Review Requirements Review / Update Service Level OLAS and UCs Review/ Improve Availability Management Management Monitor Capacity Management Plan Planning 2 Monitor Manage Design Coordination Security Policy Implement Requirements Capture Service Requirements Maintain Plan Determine SERVICE DESIGN SLA Coordinate Define SKMS Requirements Business Impact Analysis Develop Strategy Plan Define Policy JL Patterns of Business Activity SKMS ISMS Availability Plan Information Security Management SKMS IT Service Continuity Mgt Develop Plans Implement Policies AMIS Business Technical CMIS SKMS Implement and Test Monitor Invocation Analyse Demand Analysis & Reporting On-going Review Service Catalogue Management Financial Plan Adjust Service to Meet Demand Service Performance Report Maintain Definition Catalogue Policy SKMS SCMIS Demand Management Update Scoping Strategy Evaluation Risk Funding Management Policy Service Valuation Service Compliance Catalogue Supplier Management Contract Accounting, Budgeting and Charging Patterns of Business Activity Financial Management Status Reporting Categorisation Performance Detection & Logging New Service Requirements Verification & Audit Prioritisation Preparation Control Service Improvement Proposals Return On Investment Planning and Coordinating Develop Strategy Business Relationship Mgt Planning & Identification Service Asset & Config. Mgt Problem Analysis & Diagnosis Complaints and Compliments Housekeeping Management SERVICE STRATEGY Transition Planning & Support Lifecycle Management SKMS Customer Satisfaction Licence Management Review Resolution Diagnosis Prioritisation & Escalation Service Review Meetings Closure CMS Resolution & Recovery Categorisation CMDB: Incident Management CAB Design & Event Modelling Service Portfollo Management Registration & Categorisation Charter Assessment & Authorisation Identification Closure & Logging SKMS Strategy Management Strategic Assessment System Configuration Event Authorisation Definition Management L. Change Management Plan & Control Asset Store Spares Store 3 Alerts & Events Analysis Measure and Evaluate Strategy Generation Service Desk Service Monitoring SKMS Strategy Execution Review Кпown Errors Response & Closure Emergency Change Schedule Changes SERVICE TRANSITION Service Validation and Testing Prepare Test Environments Service Portfolio Measurement & Reporting Problem Records Customer Satisfaction Perform Tests Security Policy Work Orders 4 Survey Incident Records Produce Test Report Evaluation Plan Planning Service Requests Evaluate Predicted Performance 14 SERVICE OPERATION Projects Preparation Workflow Automation Evaluate Actual Performance SKMS Change Evaluation Request Model Šelection Release Review Release & Deployment Mgt Build & Test Cycles Fulfilment Request Logging Identity Knowledge Validation & Test Plans Roles & Groups RFG Produce Evaluation Report Approve Logging Request Fulfilment Early Life Support Closure Pilot & Servic e desk Provide Access Rights Deployment Associated Access Functions Remediation Plans Management Retirement Knowledge Management Populate SKMS Application Management IT Operations Management Maintain Roles & Groups Request Verification Release Package SKMS Request Models Technical Management Restrict / Remove Access Rights Evaluation Report Maintain SKMS Definitive Medial Libraries SSelce Known Errors Based on Fox IT ITIL Wall Chart. Customer Satisfaction Surveys Service Reviews & Improvement Planning Management Information Review & Trend Reporting Service Reporting Communications Strategy & Plan ["] netmind CSS SR&IP MIR&TR CSEP © Netmind SL 2012 00