IT Support with NetMotion Diagnostics

TROUBLESHOOTING CONNECTIVITY IN THE FIELD with NETMOTIONDIAGNOSTICS FOR MOBILE SUPPORT NETMOTION DIAGNOSTICS RESPONDING TO CONNECTIVITY ISSUES IN THE FIELD Standard Mobile Deployment NetMotion Diagnostics THE HARD WAY THE EASY WAY REACTIVE PROACTIVE HELPDESK: NO ACCESS TO REAL-TIME ALERT HELPDESK: RECEIVES AUTO ALERT OF PROBLEM Forced to pursue non-related tasks in an effort to determine root cause Alert triggered by customized, pre-set policy lets IT get to problem before it snowballs LACK OF INFO CAUSES DELAYS ACTIONABLE INFO PROVIDED BY ALERT MOBILE-USERS CALL THE HELPDESK WITH UNEXPECTED ISSUES I CAN'T THE APPLICATION WHAT DO I THE NETWORK I CAN'T WORK CONNECT! STOPPED! DO NOW?! IS DOWN! WITHOUT IT! Standard Mobile Deployment NetMotion Diagnostics TEDIOUS ACCELERATED MANUAL Troubleshooting INFORMED Troubleshooting IT starts asking questions and runs commands one at a time, to try and find the root of the problem IT asks mobile user to run NetMotion Diagnostics with just the push of a button Device Network Internet Device Network Internet Adapter Connection Adapter Connection Firewall Firewall Internal Network VPN Internal Network VPN Connection Connection ! ויי0ייי1 Application Server Application Server IT is still running a limited battery of tests... IT moves from analysis to resolution RESULTS Time to Mobile Employee Mobile Employee Time to Resolution Satisfaction Satisfaction Resolution NETMOTION WIRELESS www.NetMotionWireless.com DEPLOYMENT DIAGNOSTIC