International Telephone Forwarding and Global Call Centers: An Illustrated Guide

INTERNATIONAL TELEPHONE FORWARDING ------***--*--..... AND GLOBAL CALL CENTERS AN ILLUSTRATED GUIDE. What is International Call Forwarding? International call forwarding is a phone feature that allows businesses to redirect, or forward, incoming calls from one part of the world to any alternate phone number, anywhere else in the world. Brazil Espanol NZ Great Britain Toll-free ONumber Toll-free ONumber LOCAL Number Brazil Espanol Great Britain : LOCAL O PSTN LOCAL LOCAL O PSTN PSTN O How International Call Forwarding Works A A customer dials your new toll free or local number in their home country. The call travels through the traditional PSTN (Public Switched Telephone Network) online hosted PBX system O The call is forwarded to your existing number A It is picked up by an advanced online hosted PBX system The PBX system can then route the call to your phone line in multiple countries LOCAL CARRIER O LOCAL CARRIER O LOCAL O CARRIER Japan Colombia United States Wherever you are, your phone rings! Getting Down To Business The Benefits of International Call Forwarding LOCAL NUMBERS GLOBAL REACH TIME ZONE TRANSITIONING Calls to your international call centers can be transferred seamlessly to another call center at dose of business to ensure no customer call is missed. Publish and utilize local telephone numbers for any location and handle all inbound Instantly create a global reach without increasing your overhead with new offices and staff. calls from a central office. BUSINESS CONTINUITY SMART CALL ROUTING SIMULTANEOUS RINGING In the event of a disaster and downed phone lines, calls to one When one call center is busy, and another slow, administrators can route calls to lessen wait time in Set your phones to ring at several locations at once, connecting the call to the first agent to answer. center can be routed to am unaffected location to ensure no customer calls are dropped. the queue. REPORTING KEEP IT IN-HOUSE EASY CALL FORWARDING Call reports allow administrators to make data-driven decisions about hiring and workflow. International call forwarding allows you to route your calls to your own call centers, rather than outsourcing. This creates an improved, consistent customer experience. Agents can transfer customer calls between locations without requiring the customer to hang up and redial another number. REDUCED COSTS Employees can reach other offices without costly, outbound long-distance charges. One system supports multiple users in multiple locations. International Call Forwarding Reduces Communications Costs Calls between locations use the same system, eliminating interoffice long distance calls. Eliminates multiple vendors for multiple locations. Infrastructure costs are reduced when data and voice converge on one network. Cloud based technology requires no extra hardware. Dor't Get Left Bekind Traditional International long distance charges can cost anywhere from $0.01 to $0.60 per minute, per call or more, plus monthly maintenance fees. At the end of June 2013, worldwide VOIP subscribership reached 158.7 Million users. By 2017 mobile VolP usage is predicted to reach one billion global users. More than 100 billion minutes of mobile voice calls will be carried over VolP in 2015 Sources http://innovationcenter.deteconusa.com/uncategorized/mobile-voip/ http://www.juniperresearch.com/reports/mobile_and_tablet voice_and_video calling http://www.consumerreports.org/cro/money/shopping/shopping-tips/best-ways-to-make-in ternational-calls/comparison-chart-of-phone-cards/index.htm