How to Choose the Best Property Management Company to Fit Your Needs

HOW TO CHOOSE THE BEST PROPERTY MANAGEMENT COMPANY TO FIT YOUR NEEDS 8 QUESTIONS TO ASK TODAY Here's how to ask the right questions to determine which property management company is best for you. 1 How long have you been managing properties like mine? Property management companies come and go, so look for a property management company that's been in the business for a long time. A company with decades of expertise will be very helpful if your community needs accounting, emergency response, and maintenance expertise. 2 Do you have references? The best property management companies will be able to easily provide customer references, reviews and 3 ) Will I have easy access to the testimonials. management team? Look for reviews of services that are most important to you, and from properties similar to yours. Look for companies that have invested in property management software, which enables for fast, efficient and direct communication with the management team. Getting in touch with someone who can handle problems quickly and make decisions is essential. 4 What services are included? A full-service residential management company should help with strategic planning, arranging preventative maintenance and fund collection. Ask if your price is all-inclusive, and be certain to ask about other resources available to you, including human resources, training and engineering. Always obtain a list of what services are included before you sign a contract. 5 How will a property manager be selected for my community? Hello A property management company should have a detailed process supported by qualified HR professionals to find the right manager to fit the needs of your community. For instance, if many of your residents speaka foreign language, the right property management company will choose a manager who is fluent in that language. Bonjour Hola Ask yourself All condo, high-rise or large community HOAS are different. Do you have special needs? 6) What qualifications do your property managers have? When it comes to the day-to-day business of managing your community, your managers should have the training and qualifications to deal with any situations that arise. • Experienced management teams with bench depth • Associate education programs • Board member training • Professional memberships and training 7 How do you handle maintenance issues when they arise? Procedures should be in place that clearly define how a property management company will respond to maintenance and any other emergency issues that may arise. Ask • Do you have your own maintenance crews? • Do you work with preferred vendors? • Will you get multiple quotes, negotiate best prices and pay bills on my behalf? The right property management company will be invested in providing you with cost-effective maintenance solutions. 8 How often will you communicate with me? A good company sets a regular schedule of communication by attending board meetings and generating monthly reports and statements. Look for HOA management companies that are always accessible through a 24-hour customer care center. If you're interested in learning more about what a professional property management company can do for your HOA, contact FirstService Residential, North America's leading property management company, by filling out this form today. FirstService RESIDENTIAL