Getting a Bigger Slice of the Feedback Pie

how can you get a bigger slice of the feedback pie? shift manager too long! three weeks waiter general manager why customers do not return 68% are dissatisfied with the attitude of indifference shown to them by an employee 14% are dissatisfied with the service 9% find services cheaper elsewhere 5% develop other loyalties 3% move away you 1% die regional manager customer using social media traditional secret shopper method secret shopper two weeks one week instantly! feedback