foctors

What factors influence the ONLINE SHOPPING experience? 42% OF ONLINE SHOPPERS 1/3 OF SHOPPERSs Knowing the DELIVERY TIME most often choose to HAVE ABANDONED ESTIMATE ranked among the top factors infiluencing online shopping. PAY A FEE for faster delivery THEIR SHOPPING CARTS because of delivery dates 2/3 But 43% expect to see 2-3 DAYS And 30% expect to see the availability of OF PEOPLE the availability of choose the most economical shipping option most of the time 2-3 DAY DELIVERY OVERNIGHT SHIPPING Shoppers appreciate the availability of an 63% of online buyers ALMOST HALF would shop more often with a retailer and LOOK AT THE RETAILER'S would be more likely to EASY-TO-UNDERSTAND RETURN POLICY before RECOMMEND TO A FRIEND RETURNS PROCESS making a purchase If the retailer had a lenient and 100% easy-to-understand return policy 46% 75% of shoppers believe sald that CONSUMERS LIKE RECEIVING THEIR EVERY RETAILER RECEIVING e-mail alerts, SHOULD OFFER TRACKING having the ability to reroute and the ability to schedule PRODUCT WHEN EXPECTED led them to INFORMATION a 2-hour delivery window recommend the online retailer Online Shopping Customer Experience Study comSCORE. COMMISSIONED BY UPS thenewlogistics.com/retail DELIVERY RETURNS /SHIPPING SERVICES