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Exception Handling

Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET %23 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET 業 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET 業 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET 業 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET 業 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL Handling Exceptions Exception handling can be defined as the time that employees - both management and front line workers - spend managing the non-routine tasks that must be addressed even though they occur outside the realm of standard daily business operations. TRADITIONAL WORKFLOW ENTERPRISE WORKFLOW NEW WORKFLOW EXCEPTION SPECIALIST PREVENTATIVE KNOWLEDGE REVIEW M COMPANY FORWARDS POLICY REQUEST SOCIAL NETWORKS DEPLOYED TO A COMPANY'S EMPLOYEES CAN RAPIDLY ELIMINATE THE PAIN POINTS OF EXCEPTION HANDLING BY ON VACATION ACCELERATING THE SPEED REVIEW OF INFORMATION FINDING. CUSTOMER (O CONTRACT REVIEW O COMPANY INTRANET 業 CALL FOR EXCEPTION APPROVAL SOLUTION SOLUTION EXCEPTION SPECIALIST Reasons for Poor Exception Handling: A study by Protiviti says How Socialcast helps handle exceptions better in the enterprise workflow: that, in practice. the decision-making and related actions occur slowly and ineffectively for a variety of reasons: • Tacit knowledge is shared, eliminating knowledge silos • Real-time collaboration across multiple people in multiple departments creates fast knowledge sharing • Deaf Ears - Messages languish in e-mail boxes & voice mail • Burnout - Process owners grow weary of repeated requests • Erroneous Exceptions - Communication breakdowns • Shared knowledge is kept for similar exceptions or training • Find other people who have solved this exception in the past Exceptions in enterprise workflow are time-consuming due to a variety of challenges that impede quick information-gathering: Key performance indicators (KPI) are factors used to make judgments about the current performance of an organization. Examples include: Examples of exceptions that disrupt normal workflow could include: Order placed for discontinued product with no direct replacement found • Tacit knowledge and institutional memory: the solution to a problem exist only in the head of select employees Quality Assurance finds a product defect, resulting in a manufacturing hold • Too many resources: companies like NASA have hundreds of intranets alone, making finding the right information difficult. Customer Satisfaction Employee Productivity Profit Customer Retention !Sales Team process order for new client with special requirements Using a social network can improve efficiency and speed Customer support request for discontinued product of exception handling leading to improvements in KPI. SOURCES: www.protiviti.com Special thanks to John Hagel and the Deloitte Center for the Edge SOCIALCAST "Fundamentals of Exception Handling Within Workflow-Based Web Applications", By Marco Brambilla & Christina Tziviskou, 2010 © 2010 Socialcast Ic., All other trademarks her in are recognized to be the property of their respective owners. DELIVERY FACTORY DISTRIBUTOR RETAIL

Exception Handling

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Exception handling is the time that employees spend focusing on tasks that aren't in their usual routine but must be addressed. This infographic looks at handling exceptions and different workflow mod...

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