Different Types of Answering Services

DIFFERENT TYPES OF ANSWERING SERVICES Alarm Monitoring and Notification • We receive email notifications when an alarm has been triggered for immediate dispatch. Telephone Answering Services • We also offer emergency monitoring and time sensitive email services 24 hours a day. • We provide live telephone answering services for businesses that need help taking calls or want after-hours assistance. • A live agent will professionally answer a client call using a telephone number you provided to your customers. • Our trained staff will answer using your company name, take clear and accurate messages, and send the messages through your preferred method. • Bilingual receptionists are available. Call Center Services & Customer Support • We provide domestic live agent services when you need them. 24 • Trained professionals are ready to take on your overflow calls, so you won't ever miss a sale or potential customer. Appointment Confirmation and Scheduling • Personalized Communications can be your answering service, order taker, tier one technical troubleshooter, and product support personnel. • Save money on overhead, staffing, payroll, computers, and equipment. • Allow us to take your calls and schedule appointments for you and your business. • Our dependable staff will call to remind scheduled clients of their upcoming appointment. Emergency Dispatch Order Entry • We offer a 24-hour live voice emergency dispatch service and are HIPAA compliant. • We work with phone, text (SMS), email, fax, digital alpha pager, digital numeric pager, and on-call schedules. • Increase your bottom line with our 24/7 order processing for your business. • Orders are placed with our call center service and easily comply with your existing website. • Inbound agents will send you order confirmations through email, fax, voicemail, or multiple boxes. Survey Services Virtual Receptionist • Build better relationships with existing and new customers with our inbound and outbound surveys. • A full-time receptionist is available for businesses that want a professional yet friendly tone on the other end of a call. • Ensure your customer satisfaction levels are met by working with us to format questions to reveal clear customer insight. • Ideal for businesses that struggle to answer all calls during peak times. • Data from the surveys will be conveyed into readable graphs, charts, and printouts. Event Registration • Personalized Communications can sign up and give interested individuals information on your upcoming event. Employee Screening • We can help with the initial screening process of new applicants. • Capture the clients you're looking for with our dynamic scripting software. • Retrieve the best applicant information through fax, email, and Excel formatted reports. Dealer Locate • Automated services available for applicants leaving their personal information through voicemail. • Agents can send your client your address/ office coordinates to their smart phone. • We can conduct the first interview and record their responses so that you can listen in live, or results can be sent in a voice wave file through email. • This is efficient for businesses with multiple sites and customers who are on the go. PERSONALIZED COMMUNICATIONS Answering & Coll Center Services NationalPositions Profitable Internet Marketing