Destination Customer Satisfaction

O DESTINATION :CUSTOMER SATISFACTION 2 Improve Your Help Desk Service Problem Solver Professional Contact Need To Improve Your Customer Šervice? This Infographic Can Help: Advantages Of Excellent Customer Service What decreases with What improves with good customer service? good customer service? Customer satisfaction Likelihood of defection Repeat business Churn rate Customer intimacy Cost of acquisition Positive word of mouth Cost of retention The Channels Customers Prefer Phone 79% E-Mail 33% Web Self-Service 19% Live Chat 12% Traditional Letter 4% Text Message 3% Social Media 2% Customer Service Don'ts - Why Help Desks Fail Don't wait too long with your answer. Don't over-promise and under deliver. O Don't try to sell a solution to the customer before a service has been determined. O Don't treat your customers rudely. O Don't neglect the FAQS. Customers hate unhelpful or outdated information. O Don't transfer a customer to more than 2 different people and don't make them repeat their issue every fime. O Don't lose track of the exact state of the customer issue. O Don't leave your customer in no mans land where no one knows what has been done to sort out the case. The Cost Of Poor Customer Service News USD $338.5 B IL L I O N %3D COST OF POOR customer service source: Survey by Genesys in 16 Key Economies, 2009 Most Sought After Improvements Of Customer Service 40% Better Human Service 018% Integrate More Channels 이 16 % Web Assistants or Avatars 40% 18% 16% 16% 4% Lo16% Better Social Community Support o 4% Enriched Content How To The Winners Of The Most Uşeless Turn-off Customer Service Your Customers: Phrases "Your call is important to us." "Before I can help you, could you please give me your Customer reference and the 29-digit order number?" e "You're going to have to send your complaint to us in writing. We hope to get back to you within 60 days." "I understand your frustration." zzzzzz. "We appreciate you holding but we're experiencing above áverage demand" "I'll have to transfer your call to my colleague to deal with that." The Value Of Exceptional Customer Service zendesk There are a number of terrific Customer Service Applications Choose the one that perfectly fits your company's customer service profile. freshdesk TeamSupport.com Loc8.com adesk.com GetApp Your #1 Cloud Business Apps Marketplace www.getapp.com/customer-service-software Work. Online Sources GetApp http://assistlyblog.s3.amazonaws.com/blog/wp-content/uploads/2011/01/Assistly-Virtuous-Cycle-1000x1000.png http://www.desk.com/blog/8-customer-service-issues-impede-loyalty-2/ http://www.zendesk.com/blog/call-centers-are-here-to-stay http://blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/?view=socialstudies https://www1.vtrenz.net/imarkownerfiles/ownerassets/1076/Genesys_Global_Survey09_screen.pdf Your #1 Cloud Business Apps Marketplace Designed by : InfoGraphic DESION