Customer Service Week @WebHostFace

National Customer Service Week No matter the title, all of the WebHostFace guys', serving in the departments below, primary job is customer happiness and satisfaction. Customer Care Technical support When your customers have technical problems, they need to speak with someone knowledgeable to help them. They are a team of dedicated expert users to evangelize and support company's products throughout the support center. Customer Service Ambassadors are the liaison between the customer and the company.They are responsible for discussing billing issues, basic troubleshoot- ing issues and handling any escalated customer complaints. Billing support These services include resolving of billing queries, order tracking, activation of accounts, registration of new customers and recording complains. Specialized training on how to handle the accounts is typically required, and in most cases, these positions are reserved for representatives who have proven to be an asset to the company. Marketing When it comes to managing customers, an important non-product benefit that affects customers' feelings about a company is customer service, which is defined as activities used by the marketer to support the purchaser's experience with a product. Good customer service is about managing the perceptions of your customers and giving them a positive experience of doing business with you. ! Sales Customer Retention Sales professionals are all-round business people who use their problem-solving skills to understand, anticipate and meet customers' needs. Service is a lot more than a smiling face and a nice attitude. Know your customers' needs. Adaptation requires the ability to empathize with the customer. Although closely linked to customer satisfaction, customer retention provides a more concrete method of measuring a company's customer service. Instead of providing a vague qualitative rating of a company's performance, as customer satisfaction ratings do, customers who return to the organization again and again speak loudly and clearly about the strengths and weaknesses of the brand. Customer happiness is not a department, it's everyone's job Created by: webhostface Service always comes with a smiling face