Consumers Less Tolerant of Poor Website Performance

USERS ARE STILL DISAPPOINTED BY WEB EXPERIENCES DURING PEAK PERIODS CONSUMERS FIND PERFORMANCE ISSUES UNACCEPTABLE... 29 2009 90 users 37 2011 want websites to perform well during peak periods find poor performance issues unacceptable ...USERS ARE NOT GETTING THE PERFORMANCE THEY WANT AND ARE LESS TOLERANT... 38 fusers 61% of users had a poor experience on a retail site this holiday season had a poor experience on a travel site during a peak period 65 users 50 users had a poor experience conducting brokerage transaction during a peak period had a poor experience on a news or information site during a peak period 102009 will not 222011 tolerate poor performance at peak times on retail sites . AND TAKE IMMEDIATE ACTION AS A RESULT 86 of users are less likely to return to a web site after experiencing poor experience 75of users 43 users who experience poor performance during peak periods go to a competitor's site have a negative perception of the company and tell others about it