Hotel Star Ratings Explained

What Hotel Star Ratings actually mean • 100% of rooms with shower/WC or bath tub/WC Daily room cleaning 100% of the rooms with colour-TV together with remote control Table and chair Soap or body wash ONE STAR • Reception service • Facsimile at the reception Publicly available telephone for guests • Extended breakfast Beverage offer in the hotel Deposit possibility Breakfast buffet • Reading light next to the bed Bath essence or shower gel • Bath towels • Linen shelves TWO STAR Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit) Credit Cards Internet access in the room or in the public area Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (German/English) Three piece suite at the reception, luggage service Beverage offer in the room THREE STAR • Telephone in the room • Heating facility in the bathroom, hair-dryer, cleansing tissue Dressing mirror, place to put the luggage/suitcase Sewing kit, shoe polish utensils, laundry and ironing service Additional pillow and additional blanket on demand Systematic complaint management system • A la carte-restaurant • Reception opened 18 hours, accessible by phone 24 hours from inside and outside Lobby with seats and beverage service • Breakfast buffet or breakfast menu card via room service FOUR STAR Minibar or 24 hours beverages via room service • Upholstered chair/couch with side table • Bath robe and slippers on demand • Cosmetic products (e.g. shower cap, nail file, cot- ton swabs), vanity mirror, tray of a large scale in the bathroom) • Internet access and internet terminal • Reception opened 24 hours, multilingual staff Doorman-service or valet parking Concierge, page boy Spacious reception hall with several seats and beverage service • Personalized greeting for each guest with fresh flowers or a present in the room FIVE STAR Minibar and food and beverage offer via room service during 24 hours • Personal care products in flacons • Internet-PC in the room Safe in the room • Ironing service (return within 1 h), shoe polish service Turndown service in the evening Mystery guesting Secret Hotels Sources & Definitions www.secrethotels.org * Provided by the Hotelstars Union (www.hotelstars.eu), an umbrella organization of 39 associations and 24 European countries. * At present there is no official six or seven-star rating. Typically, ratings above 5 have merely been claimed by the hotel. * These classifications do not apply globally. At present, there is no harmonized world classification system. * SecretHotels.org makes no guarantees with regard to the hotels that it markets and the classifications above. . .. .