The Technology Performance Impact Equation

THE TECHNOLOGY PERFORMANCE IMPACT EQUATION FROM PROVIDER AND SOFTWARE FAILURES, TO HARDWARE ISSUES AND USER ERRORS, TECHNOLOGY PERFORMANCE ISSUES COST... THE SIZE OF THEIR COMPANIES WHO WE SURVEYED 304 41% $5 Billion+ CORPORATE EXECUTIVES 33% $10 Billion+ 26% $1 Billion or less FROM GLOBAL COMPANIES TECHNOLOGY PERFORMANCE ISSUES 94% OF EXECUTIVES STATED A MAJOR TECHNOLOGY PERFORMANCE ISSUE WITHIN THE PAST 3 YEARS X 51% SAY A MAJOR ISSUE OCCURRED IN THE PAST 3 MONTHS Executives reported technology performance issues occuring a few times a year to every day FREQUENCY 75% 48% Said these issues Report major technology performance issues re-occurring Report this issue persisting or getting are occurring several times per week to every day worse EXECUTIVES SAY... IT TAKES RECOVERY 21 TO GET BACK TO NORMAL AFTER A FAILURE TIME $782,600 (average cost in reported product waste) THE COST $3,203,900 (average cost in reported product recalls) $12,967,600 (average cost in reported sales and marketing issues) 45% reported a long-term loss in market share or brand equity What's Your Technology Performance Discover How to Balance the Equation at compuware.com/NewNormal Strategy? #techfail Survey conducted by intellitrends. Sponsored by Compuware THE TECOLCOY PEFORMANCE CoMANY The Technology Performance Impact Equation is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Source: Measuring the Business Impact of Technology Performance Study compuware.com/techfail