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Taking it to the Text Level: Should You Integrate Texting With Customer Service?
shared by ColumnFive on Sep 28, 2012 in
Technology
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In a fast-moving digital world, consumers want instant and on-demand service. And with 90 percent of the world's population covered by a cell signal, it's really no surprise that text messaging — al...
so called short message service (SMS) — is becoming a vital mode of communication for small businesses looking to reach out to their customer base in a way that is both efficient and friendly.
Source:
http://blog....r-service/
Category: Technology
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