The State of Tablet Use in the Utilities Industry

PERFECTLY ADAPTED NOT QUITE ADOPTED THE STATE OF TABLET USE IN THE UTILITIES INDUSTRY Multi-function capable and more-portable than laptops, tablets are an ideal fit for field use in utilities-but survey results say they're still in the early adoption phase. AOMENTEN FOR MOBILITY THE MOMENTUM FOR MORE MOBILITY More than half of respondents say their workers spend half – or more - of the workday in the field E39% 34% WHY ADOPT TABLETS? Among utilities that have adopted tablets, the primary drivers are ease-of-use and portability Portability Ease-of-use EXTENT OF TABLET USAGE Utilities are not replacing their laptops wholesale, but selectively based on worker function* ACCESSING CRITICAL APPLICATIONS Laptops are still the primary device used to access critical applications* 62% 32% 69% 20% Use a mix of tablets and laptops Use tablets as Smartphones/ handheld Laptop/Rugged Laptop supplement to laptops other other 4% 3% 8% 2% Use tablets as primary Tablet access device EVOLVING OPERAT CHOICE SYSTEMS EVOLVING CHOICE IN OPERATING SYSTEMS While laptop OS's are primarily Windows, tablet adopters also turn to Android and MacOS* OPERATING SYSTEMS BY DEVICE 45% Windows 7 Windows 7/8 45% 37% Windows XPVista Apple ios 30% 11% Windows 8 Laptops Tablets Android 18% 7% Other Other 7% ALL SYSTEMS GO Among those who are planning to deploy tablets, no one operating system is a clear front-runner 29% 31% 32% 40% 14% Windows 7 Windows 8 Android Apple ios No Preference THE DECIDING VOTE 3/4 of utilities are agreed about the drivers behind operating-system choice Compatibility with existing infrastructure Applications supported by OS End-user requests ADOPT BROADER PHAT ELE TAKE BROADER ADOPTION: WHAT WILL IT TAKE? SPLIT DECISION Utilities are almost evenly split over their plans to deploy tablets in the next 6-12 months Plan to Deploy Tablets 49% 51% No Plan to Deploy Tablets 0% 50% 100% CHALLENGES FOR THE ADOPTERS Among those who have already deployed tablets, these are the top challenges identified 46% 35% 32% 29% 28% 24% 23% Training Equipment Software Reliability Compatibility Cost Logistics concerns concerns BARRIERS TO ADOPTION Field readiness and application support are most-often-cited as barriers to adoption other 44% 43% 30% 26% 18% Not rugged enough Applications not available/ supported Other Form factor Battery life Source: PennEnergy Research survey of North American electric, gas and water utility companies. Some percentages don'ttotal 100% because of rounding. (NETMOTION WIRELESS